Arrival and departure information for The Svalbard Line
We look forward to welcoming you aboard MS Trollfjord as we embark on this signature journey deep into the Arctic Circle and the land of the Midnight Sun.
It is necessary to bring a valid travel document, either passport or Schengen national ID with travel rights. We recommend bringing a passport for travel to Svalbard. Please ensure you are aware of any additional entry requirements necessary for yourself. You may find more information at the Norwegian government site, and the Visit Svalbard site. For further information, please check our Travel to Norway FAQ page.
NB! For half voyages starting on the below dates, the arrival and departure information below is valid for your departures.
Please note that the arrival and departure information provided here may be subject to change. Some services may also fall outside your personal travel itinerary. Please refer to your booking confirmation and individual travel itinerary for more details.
We look forward to seeing you on board soon!
Important! The information on this page applies only to Svalbard Line sailings departing between May 2025 and September 2025. For Svalbard Line sailings after this period, the page will be updated with relevant information at a later date.
Information was last updated on 12 May 2025
Bergen
Arrival in Bergen
If you have booked an arrival package with Hurtigruten, below you can find a brief description of transfer and hotel information.
Transfer from the airport to Bergen city centre
To get to the city centre, take the public Flybussen shuttle bus) from platform A3 or A5, located just outside the arrivals hall. You can find the transfer times on the official timetable. Click here to see a map of the terminal.
Please note that there will be no representative at the airport, so we kindly ask you to follow the signs in the baggage claim area directing you to the bus. If you have pre-booked your transfer, simply show your transfer voucher - found in your travel documents - to the driver when boarding.
Flybussen is a public service and will make multiple stops along the route.
The designated Flybussen stop for your hotel or to the terminal is as follows. Click here to see where they are on a map of Bergen.
| Hotel | Stop |
|---|---|
Clarion Hotel Admiral | Strandkaiterminalen (120m) |
Home Hotel Bryggen (formerly Clarion Hotel Bergen) | Torget C (240m) or Torget D (140m) |
Home Hotel Havnekontoret (formerly Clarion Collection) | Dreggsallmenningen (26m) |
Jektevik Terminal (Hurtigruten Terminal) | Jektevik Terminal |
Thon Hotel Orion | Dreggsallmenningen (290m) |
Thon Hotel Rosenkrantz | Torget C (270m) or Torget D (170m) |
If you arrive to Bergen the day before embarkation, there will be a Welcome Desk available at the Home Hotel Bryggen between 17:00-19:00 and at the Clarion Hotel Admiral between 19:00-21:00. We recommend to stop by to pick up your luggage tags and, if you have booked transfers, get information on the transfers on embarkation day.
If you have a hotel night in Bergen prior to embarking MS Trollfjord, head to the closest Flybussen stop and show the driver your voucher to go to the Jektevik Terminal. Please note that the bus may make several stops before arriving to the Terminal.
Longyearbyen
Contact information
In the event of an emergency while travelling to and from your voyage, you can contact us 24 hours a day, seven days a week by calling: +44 33 08 08 18 84
| Phone Number | Address | |
|---|---|---|
MS Trollfjord | +47 52 87 07 10 | |
Hurtigruten Svalbard (supplier in Longyearbyen) | +47 79 02 61 00 | |
Clarion Hotel Admiral | +47 55 23 64 00 | C. Sundts gate 9, 5004 Bergen |
Clarion Hotel Bergen | +47 53 05 15 00 | Rosenkrantzgaten 8, 5003 Bergen |
Home Hotel Havnekontoret | +47 55 60 11 00 | Slottsgaten 1, 5003 Bergen |
Radisson Blu Polar Hotel | +47 79 02 34 50 | Vei 229-3, Longyearbyen, 9171 |
More information
Restaurants on MS Trollfjord
The dining concepts aboard exquisitely designed MS Trollfjord proudly present Norwegian cuisine at its finest and most sustainable.
FAQs: MS Trollfjord
Your questions answered about the facilities and services on board MS Trollfjord.
Your coastal experience
From in-depth lectures to handpicked hikes, there are plenty of activities to enjoy during your voyage.