Arrival and departure information for The Svalbard Line
Everything you need to know about transfers, hotels, embarkation and departure procedures for your voyage on MS Trollfjord and MS Midnatsol.
We look forward to welcoming you aboard our Signature ship as we embark on this signature journey deep into the Arctic Circle and the land of the Midnight Sun.
Passport required. All guests must carry a valid passport. Check entry requirements at norway.no and visitsvalbard.com. See our Norway Travel Requirements FAQ for further details.
Ship Manifest Information Form (SMIF): All guests on MS Trollfjord and MS Midnatsol must complete an SMIF form before travel.
If you have booked the Arctic Norway extension program, you will receive further information along with your travel documents.
Information on this page may be subject to change. Some services may fall outside your personal itinerary – please refer to your booking confirmation for your specific arrangements. Last updated July 20, 2026.
Your arrival journey at a glance
Arrive in Bergen or Longyearbyen – all guests
Check into your hotel – if pre-booked with Hurtigruten
Visit the Welcome Desk – if pre-booked with Hurtigruten
Arrive at the terminal on embarkation day – all guests
Which type of traveller are you?
Path A: Hotel and/or transfers pre-booked through Hurtigruten
Bergen – arriving before your voyage
Transfer from Bergen Airport to your hotel
After collecting your luggage at Bergen Airport, check the departure boards before exiting, then head to Platform A3 for the Flybussen – a white-and-teal airport shuttle operated by Tide.
Flybussen is the official airport shuttle buses and are public buses. For the Flybussen bus’s live schedule from the airport, you can check the live feed of the screens at Bergen airport here.
If a transfer is included in your booking, you'll have a voucher in your travel documents to show the driver. Buses run one to three times per hour depending on the time of day.
The shuttle makes several stops. Your hotel is only a short walk from its nearest stop:
| Hotel | Nearest Flybussen stop |
|---|---|
Clarion Hotel Admiral | Strandkaiterminalen (393 ft/131 yards) |
Home Hotel Bryggen | Torget C (786 ft/262 yards) or Torget D (459 ft/153 yards) |
Home Hotel Havnekontoret | Dreggsallmenningen (84 ft/28 yards) |
Thon Hotel Orion | Dreggsallmenningen (951 ft/317 yards) |
Thon Hotel Rosenkrantz | Torget C (885 ft/295 yards) or Torget D (558 ft/186 yards) |
Jektevik Terminal (Hurtigruten ship) | Jektevik Terminal (end of route) |
A Hurtigruten representative will be available at Bergen Airport approximately between 11:00 and 19:00 on the day before embarkation only.
Welcome Desk
This applies to guests who have pre-booked hotel stays and/or transfers through Hurtigruten. If you are travelling independently, luggage tags will be available at the terminal on embarkation day – you do not need to visit a Welcome Desk.
If you arrive to Bergen the day before embarkation, there will be a Welcome Desk available at the Clarion Hotel Admiral between 17:00–18:30 and at the Home Hotel Bryggen between 19:00–21:30. We recommend stopping by to the closest hotel to you to pick up your luggage tags and, if you have booked transfers, get information on the transfers on embarkation day.
| Location | Opening hours |
|---|---|
Clarion Hotel Admiral | 17:00 – 18:30 |
Home Hotel Bryggen | 19:00 – 21:30 |
On embarkation day – transfer to the ship
On the morning of embarkation, head to your nearest Flybussen stop and show the driver your voucher to travel to the Jektevik Terminal. The bus makes several stops before reaching the terminal, so allow a little extra time.
Bergen – embarkation
| CHECK-IN OPENS 10:30 | CHECK-IN CLOSES 13:30 | DEPARTURE 14:30 |
|---|---|---|
Jektevik Terminal |
The terminal's second-floor guest lounge offers light refreshments and free Wi-Fi. Before boarding, all guests attend a safety briefing in the lounge's lecture hall. Lunch is served in the main restaurant (Flora) from 12:00 to 14:00 once you've checked in on board.
Bergen – disembarking (day 8 or day 15)
Your ship arrives at Bergen's Jektevik Terminal at 19:00. All guests must clear customs on arrival.
If a transfer to the airport is included in your booking, exact timing will be confirmed on board before you disembark. Transfers to your post-voyage hotel are also available if booked.
If you have a late flight and don't need to go to the airport straight away, luggage lockers are available on the terminal's first floor (credit card payment required). You can then take any Flybussen airport service at your convenience – show your voucher to the driver.
Hotel check-in in Bergen is typically 15:00. If you're heading to a hotel after disembarking, you may need to store your luggage until your room is ready.
Longyearbyen – arriving before your voyage
Important: Vouchers for transfers in Longyearbyen must be printed. The local supplier cannot accept digital vouchers. Your voucher will arrive in a separate email with the subject line “Voucher Ref:”.
Arriving the day before embarkation
Take the pre-booked transfer bus from the airport to your hotel, handing the driver your printed voucher. Hotel check-in is at 15:00, though your luggage can be stored if you arrive earlier.
Once you're settled, consider exploring the town – Hurtigruten Svalbard offers excursions, and there are local shops and restaurants to enjoy.
Arriving on embarkation day – morning
If you arrive in the morning, take the transfer bus into town (printed voucher required). You can store luggage at the Radisson Blu Polar Hotel reception – please let them know you're travelling with Hurtigruten that day.
Arriving on embarkation day – afternoon (after 13:00)
You can take a direct transfer from the airport to the ship. Let the driver know you're heading to MS Trollfjord or MS Midnatsol and have your printed voucher ready.
Longyearbyen – embarkation
| BOARD FROM 14:00 | CABINS READY 17:00 | SAFETY BRIEFING 17:15 | DEPARTURE 19:00 |
|---|
Dinner is served around 17:30–18:00.
Longyearbyen – disembarking (day 8)
Your voyage concludes in Longyearbyen at 13:00. A transfer will take you into the city centre. Hotel check-in is from 15:00.
If you're heading home the same day
Take the transfer bus to the airport and hand the driver your printed voucher. Transfer timing is based on flight schedules that day – check with hotel reception for exact times.
If your Hurtigruten package includes an overnight in Oslo, transfer details are available on the Coastal Express arrival and departure page.
Path B: travelling independently
This section applies if you have arranged your own accommodation and transfers before joining the ship. If you have pre-booked a hotel stay and/or transfers through Hurtigruten, see Path A instead.
Bergen – making your own way to the terminal
The Jektevik Terminal is well connected. The Flybussen airport shuttle (Platform A3, Bergen Airport) runs directly to the Jektevik Terminal stop at the end of its route. Taxis and other transport options are also available from the airport and city centre.
Terminal address: Nøstegaten 30, 5010 Bergen
Bergen – embarkation
| CHECK-IN OPENS 10:30 2nd floor guest lounge | CHECK-IN CLOSES 13:30 | DEPARTURE 14:30 |
|---|
The terminal's guest lounge on the second floor has light refreshments and free Wi-Fi. Before boarding, all guests attend a safety briefing in the lounge's lecture hall. Lunch is served in the main restaurant (Flora) from 12:00 to 14:00 once you've checked in.
Luggage tags are available at the terminal – you do not need to have collected them in advance.
Bergen – disembarking (day 8 or day 15)
Your ship arrives at Bergen's Jektevik Terminal at 07:00. All guests must clear customs on arrival.
If you prefer to travel to the airport later in the day, you can use the luggage lockers available at Jektevik Terminal to store your luggage. Luggage lockers on the first floor of the terminal of varying sizes are available and can be paid for by credit card, however, please note that there are limited lockers.
If the lockers at the Jektevik terminal are not available, there are luggage lockers at both the Bergen Railway Station (Strømgaten 4, 5015 Bergen) and Bergen Bus terminal (Strømgaten 8, 5015 Bergen, Norway). From the terminal or Bergen Rail Station take any official Flybussen airport transfer from the Jektevik Terminal stop. Please show your voucher to the bus driver.
Longyearbyen – making your own way
Embarking in Longyearbyen (Day 1)
If you don't have transfers booked with Hurtigruten, taxis are available from the airport. You can also use the Airport Shuttle service by Svalbard Buss og Taxi. Please be aware that Longyearbyen is a remote location with limited resources, so waiting times may occur.
Ship address: Bykaia, Longyearbyen, 9170
Longyearbyen – embarkation
| BOARD FROM 14:00 | CABINS READY 17:00 | SAFETY BRIEFING 17:15 | DEPARTURE 19:00 |
|---|
Dinner is served around 17:30–18:00.
Longyearbyen – disembarking (day 8)
Your voyage concludes in Longyearbyen at 13:00. From here you can make your way to the city centre or airport independently. Taxi and shuttle options are available.
Voyage timings & contact information
The information below applies to all guests, regardless of your travel path.
Voyage timings
| Voyage | Departs | Arrives |
|---|---|---|
Full voyage – Bergen to Bergen (15 days) | Bergen 14:30 (day 1) | Bergen 07:00 (day 15) |
North voyage – Bergen to Longyearbyen (8 days) | Bergen 14:30 (day 1) | Longyearbyen 13:00 (day 8) |
South voyage – Longyearbyen to Bergen (8 days) | Longyearbyen 19:00 (day 1) | Bergen 07:00 (day 8) |
Emergency contact (24/7)
+1 888 970 6509
| Contact | Phone | Address |
|---|---|---|
MS Trollfjord | +47 52 87 07 10 | — |
MS Midnatsol | +47 51 00 71 60 | |
Hurtigruten Svalbard (Longyearbyen) | +47 79 02 61 00 | — |
Clarion Hotel Admiral | +47 55 23 64 00 | C. Sundts gate 9, 5004 Bergen |
Home Hotel Bryggen | +47 53 05 15 00 | Rosenkrantzgaten 8, 5003 Bergen |
Home Hotel Havnekontoret | +47 55 60 11 00 | Slottsgaten 1, 5003 Bergen |
Radisson Blu Polar Hotel | +47 79 02 34 50 | Vei 229-3, Longyearbyen, 9171 |
More information
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