Arrival and departure information for The Svalbard Line
Everything you need to know about transfers, hotels, embarkation and departure procedures for your voyage on MS Trollfjord and MS Midnatsol.
We look forward to welcoming you aboard our Signature ship as we embark on this signature journey deep into the Arctic Circle and the land of the Midnight Sun.
It is necessary to bring a valid passport. Please ensure you are aware of any additional entry requirements necessary for yourself. You may find more information at the Norwegian government site, and the Visit Svalbard site. For further information, please check our Travel to Norway FAQ page.
SMIF: Please note that all guests travelling on our Signature ships, MS Trollfjord and MS Midnatsol, will need to fill out the Ship Manifest Information Form (SMIF). Please find the information and form here: Ship Manifest Information Form
NB! For half voyages starting on the below dates, the arrival and departure information below is valid for your departures.
If you have booked the extension programme with the Arctic Norway Frontier, additional information will come with your travel documents.
Please note that the arrival and departure information provided here may be subject to change. Some services may also fall outside your personal travel itinerary. Please refer to your booking confirmation and individual travel itinerary for more details.
We look forward to seeing you on board soon!
This page was updated on 15 June 2026.
Path A: Hotel and/or transfers pre-booked through Hurtigruten
Bergen – arriving before your voyage
Transfer from Bergen Airport to your hotel
After collecting your luggage at Bergen Airport, check the departure boards before exiting, then head to Platform A3 for the Flybussen – a white-and-teal airport shuttle operated by Tide.
Flybussen is the official airport shuttle buses and are public buses. For the Flybussen bus’s live schedule from the airport, you can check the live feed of the screens at Bergen airport here.
If a transfer is included in your booking, you'll have a voucher in your travel documents to show the driver. Buses run one to three times per hour depending on the time of day.
The shuttle makes several stops. Your hotel is only a short walk from its nearest stop:
| Hotel | Nearest Flybussen stop |
|---|---|
Clarion Hotel Admiral | Strandkaiterminalen (393 ft/131 yards) |
Home Hotel Bryggen | Torget C (786 ft/262 yards) or Torget D (459 ft/153 yards) |
Home Hotel Havnekontoret | Dreggsallmenningen (84 ft/28 yards) |
Thon Hotel Orion | Dreggsallmenningen (951 ft/317 yards) |
Thon Hotel Rosenkrantz | Torget C (885 ft/295 yards) or Torget D (558 ft/186 yards) |
Jektevik Terminal (Hurtigruten ship) | Jektevik Terminal (end of route) |
A Hurtigruten representative will be available at Bergen Airport approximately between 11:00 and 19:00 on the day before embarkation only.
Welcome Desk
This applies to guests who have pre-booked hotel stays and/or transfers through Hurtigruten. If you are travelling independently, luggage tags will be available at the terminal on embarkation day – you do not need to visit a Welcome Desk.
If you arrive to Bergen the day before embarkation, there will be a Welcome Desk available at the Clarion Hotel Admiral between 17:00–18:30 and at the Home Hotel Bryggen between 19:00–21:30. We recommend stopping by to the closest hotel to you to pick up your luggage tags and, if you have booked transfers, get information on the transfers on embarkation day.
| Location | Opening hours |
|---|---|
Clarion Hotel Admiral | 17:00 – 18:30 |
Home Hotel Bryggen | 19:00 – 21:30 |
On embarkation day – transfer to the ship
On the morning of embarkation, head to your nearest Flybussen stop and show the driver your voucher to travel to the Jektevik Terminal. The bus makes several stops before reaching the terminal, so allow a little extra time.
Bergen – embarkation
| CHECK-IN OPENS 10:30 | CHECK-IN CLOSES 13:30 | DEPARTURE 14:30 |
|---|---|---|
Jektevik Terminal |
The terminal's second-floor guest lounge offers light refreshments and free Wi-Fi. Before boarding, all guests attend a safety briefing in the lounge's lecture hall. Lunch is served in the main restaurant (Flora) from 12:00 to 14:00 once you've checked in on board.
Bergen – disembarking (day 8 or day 15)
Your ship arrives at Bergen's Jektevik Terminal at 19:00. All guests must clear customs on arrival.
If a transfer to the airport is included in your booking, exact timing will be confirmed on board before you disembark. Transfers to your post-voyage hotel are also available if booked.
If you have a late flight and don't need to go to the airport straight away, luggage lockers are available on the terminal's first floor (credit card payment required). You can then take any Flybussen airport service at your convenience – show your voucher to the driver.
Hotel check-in in Bergen is typically 15:00. If you're heading to a hotel after disembarking, you may need to store your luggage until your room is ready.
Longyearbyen – arriving before your voyage
Important: Vouchers for transfers in Longyearbyen must be printed. The local supplier cannot accept digital vouchers. Your voucher will arrive in a separate email with the subject line “Voucher Ref:”.
Arriving the day before embarkation
Take the pre-booked transfer bus from the airport to your hotel, handing the driver your printed voucher. Hotel check-in is at 15:00, though your luggage can be stored if you arrive earlier.
Once you're settled, consider exploring the town – Hurtigruten Svalbard offers excursions, and there are local shops and restaurants to enjoy.
Arriving on embarkation day – morning
If you arrive in the morning, take the transfer bus into town (printed voucher required). You can store luggage at the Radisson Blu Polar Hotel reception – please let them know you're travelling with Hurtigruten that day.
Arriving on embarkation day – afternoon (after 13:00)
You can take a direct transfer from the airport to the ship. Let the driver know you're heading to MS Trollfjord or MS Midnatsol and have your printed voucher ready.
Longyearbyen – embarkation
| BOARD FROM 14:00 | CABINS READY 17:00 | SAFETY BRIEFING 17:15 | DEPARTURE 19:00 |
|---|
Dinner is served around 17:30–18:00.
Longyearbyen – disembarking (day 8)
Your voyage concludes in Longyearbyen at 13:00. A transfer will take you into the city centre. Hotel check-in is from 15:00.
If you're heading home the same day
Take the transfer bus to the airport and hand the driver your printed voucher. Transfer timing is based on flight schedules that day – check with hotel reception for exact times.
If your Hurtigruten package includes an overnight in Oslo, transfer details are available on the Coastal Express arrival and departure page.
Path B: travelling independently
This section applies if you have arranged your own accommodation and transfers before joining the ship. If you have pre-booked a hotel stay and/or transfers through Hurtigruten, see Path A instead.
Bergen – making your own way to the terminal
The Jektevik Terminal is well connected. The Flybussen airport shuttle (Platform A3, Bergen Airport) runs directly to the Jektevik Terminal stop at the end of its route. Taxis and other transport options are also available from the airport and city centre.
Terminal address: Nøstegaten 30, 5010 Bergen
Bergen – embarkation
If you have booked an arrival package with Hurtigruten, below you can find a brief description of transfer and hotel information.
Transfer from the airport to Bergen city centre
After arriving to the Bergen Airport, grab your luggage and check the boards before exiting the airport to see the transfer information. Head outside, at platform A3 take the white and teal coloured bus labelled Flybussen, supplied by the company Tide. Flybussen is the official airport shuttle buses and are public buses. If pre-booked, you will have a voucher included in your travel documents which you can show to the driver to board the bus. The buses leave the airport one to three times per hour, depending on the time of day. For the Flybussen bus’s live schedule from the airport, you can check the live feed of the screens at Bergen airport here.
Please note that only on the day prior to embarkation there will be representatives present at the airport approximately between the hours of 11:00 and 19:00.
The Flybussen shuttle will make several stops on its route and has set public bus stops. If you have booked a hotel stay, you will find in the overview below the bus stop closest to your hotel. All the hotels we offer are only a few minutes' walk from the bus stops.
If you are going directly to the Hurtigruten ship, please get off at the last bus stop, the Jekteviksterminal.
The shuttle will stop at the Jektevik Terminal, which is the Hurtigruten terminal in Bergen. For more information about the embarkation process and terminal opening times, please see the above section titled “Embarkation in Bergen”.
The designated Flybussen stop for your hotel or to the terminal is as follows. Click here to see where they are on a map of Bergen.
| Hotel | Stop |
|---|---|
Clarion Hotel Admiral | Strandkaiterminalen (120m) |
Home Hotel Bryggen | Torget C (240m) or Torget D (140m) |
Home Hotel Havnekontoret | Dreggsallmenningen (26m) |
Jektevik Terminal (Hurtigruten Terminal) | Jektevik Terminal |
Thon Hotel Orion | Dreggsallmenningen (290m) |
Thon Hotel Rosenkrantz | Torget C (270m) or Torget D (170m) |
If you arrive to Bergen the day before embarkation, there will be a Welcome Desk available at the Clarion Hotel Admiral between 17:00-18:30 and at the Home Hotel Bryggen between 19:00-21:30. We recommend to stop by to the closest hotel to you to pick up your luggage tags and, if you have booked transfers, get information on the transfers on embarkation day.
If you have a hotel night in Bergen prior to embarking your ship, head to the closest Flybussen stop and show the driver your voucher to go to the Jektevik Terminal. Please note that the bus may make several stops before arriving to the Terminal.
Bergen – disembarking (day 8 or day 15)
Your ship arrives at Bergen's Jektevik Terminal at 07:00. All guests must clear customs on arrival.
If you prefer to travel to the airport later in the day, you can use the luggage lockers available at Jektevik Terminal to store your luggage. Luggage lockers on the first floor of the terminal of varying sizes are available and can be paid for by credit card, however, please note that there are limited lockers.
If the lockers at the Jektevik terminal are not available, there are luggage lockers at both the Bergen Railway Station (Strømgaten 4, 5015 Bergen) and Bergen Bus terminal (Strømgaten 8, 5015 Bergen, Norway). From the terminal or Bergen Rail Station take any official Flybussen airport transfer from the Jektevik Terminal stop. Please show your voucher to the bus driver.
Longyearbyen – making your own way
Embarking in Longyearbyen (Day 1)
If you don't have transfers booked with Hurtigruten, taxis are available from the airport. You can also use the Airport Shuttle service by Svalbard Buss og Taxi. Please be aware that Longyearbyen is a remote location with limited resources, so waiting times may occur.
Ship address: Bykaia, Longyearbyen, 9170
Longyearbyen – embarkation
| BOARD FROM 14:00 | CABINS READY 17:00 | SAFETY BRIEFING 17:15 | DEPARTURE 19:00 |
|---|
Dinner is served around 17:30–18:00.
Longyearbyen – disembarking (day 8)
Your voyage concludes in Longyearbyen at 13:00. From here you can make your way to the city centre or airport independently. Taxi and shuttle options are available.
Voyage timings & contact information
The information below applies to all guests, regardless of your travel path.
Voyage timings
| Voyage | Departs | Arrives |
|---|---|---|
Full voyage – Bergen to Bergen (15 days) | Bergen 14:30 (day 1) | Bergen 07:00 (day 15) |
North voyage – Bergen to Longyearbyen (8 days) | Bergen 14:30 (day 1) | Longyearbyen 13:00 (day 8) |
South voyage – Longyearbyen to Bergen (8 days) | Longyearbyen 19:00 (day 1) | Bergen 07:00 (day 8) |
Emergency contact (24/7)
+1 888 970 6509
| Contact | Phone | Address |
|---|---|---|
MS Trollfjord | +47 52 87 07 10 | — |
MS Midnatsol | +47 51 00 71 60 | |
Hurtigruten Svalbard (Longyearbyen) | +47 79 02 61 00 | — |
Clarion Hotel Admiral | +47 55 23 64 00 | C. Sundts gate 9, 5004 Bergen |
Home Hotel Bryggen | +47 53 05 15 00 | Rosenkrantzgaten 8, 5003 Bergen |
Home Hotel Havnekontoret | +47 55 60 11 00 | Slottsgaten 1, 5003 Bergen |
Radisson Blu Polar Hotel | +47 79 02 34 50 | Vei 229-3, Longyearbyen, 9171 |
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