Payments

You can make payments online in My Booking or on our Make a Payment page. Your client number and booking reference are found on your invoice.

Payments can be made by card or bank transfer. If you choose bank transfer, please include your booking reference to ensure the payment is correctly allocated. We recommend emailing us once the transfer has been sent so your booking isn’t cancelled while the payment is processing. Bank transfer details can be found on your invoice.

We accept the following payment methods for bookings:

• Visa

• Mastercard

• Maestro

• UnionPay

• JCB

• American Express (for bookings and on board MS Nordnorge only)

You can also pay by bank transfer. Unfortunately, we don’t accept payment by cheque.

Please note: Some card providers may charge a foreign transaction fee for cards issued outside your country when processing the payment, please check with your bank regarding these fees. Hurtigruten is not responsible for this fee and does not receive any portion or benefit from these fees.

You’ll receive a new invoice or confirmation document by email each time you make a payment or add a service to your booking.

Please check your invoice carefully, including:

• Your full name (as it appears on your passport)

• Travel dates

• Total price and selected services

If anything looks incorrect, simply reply to the original email and let us know – we’ll be happy to help.

Your payment will be charged in the currency shown on your invoice. This depends on the market where your booking was made.

Please note that any currency conversion or foreign transaction fees are determined by your bank or card provider.

The final balance is due 90 days before departure. Your exact due date can be found in the bottom section of your invoice.

Yes, we’ll send you a reminder email before your final balance is due - but we still recommend checking your invoice to confirm the exact payment date.

Yes, you can split your payment across two credit cards. To do this, please visit our Make a Payment page and follow the instructions provided.

If payment isn’t received by the due date, your booking may be cancelled in line with our booking conditions.

If you’re experiencing difficulties making your payment, please contact us as soon as possible so we can advise on next steps.

Unfortunately, we’re unable to extend the final due date.

• If your departure is more than 90 days away, a 25% deposit is required and must be paid within 7 days of booking. The remaining balance is due 90 days before departure.

• If your departure is within 90 days, full payment is required immediately to confirm your booking.

When you request an extra service online, we first check that it fits your itinerary. This can take up to 48 hours.

Once the service is confirmed and added, we’ll automatically send you an updated confirmation:

• If your departure is more than 90 days away, the cost will be added to your final balance.

• If your departure is within 90 days, the service must be paid immediately to be confirmed.

All on-board purchases are handled directly by the ship. If you have questions about a receipt or charge, please contact the ship you travelled with. You can find contact details for each ship on their individual pages.

Yes! If someone you know is sailing with us, you can arrange a gift to be waiting for them on board. Simply contact the ship's reception directly and they can organise gifts or drinks to be delivered to their cabin.

Unfortunately not, we do not offer gift cards for sale outside of the Nordics.