Accessibility
Yes. Our ships are designed to be accessible for wheelchair users, and most public areas – including lounges, bars and restaurants – are step-free and accessible from the central lift. Each ship has at least two wheelchair-accessible public toilets.
Please note that some outdoor decks have raised thresholds or uneven surfaces, which can be challenging in certain weather conditions. For safety reasons, we ask wheelchair users to travel with a companion who can assist when needed.
Please bring your own wheelchair and let us know your requirements at the time of booking, so we can support you as well as possible. Contact our Customer Service Team to discuss.
Yes, we offer a limited number of accessible cabins on board all our ships. These cabins feature wider doorways, automatic doors and easy access to lifts and public areas. You can find more information on the individual ship pages.
Accessible cabins can be booked online or through our Customer Service Centre. We recommend booking early, as availability is limited.
Yes, absolutely. Blind guests are very welcome to travel with us when accompanied by a travel companion who can assist when needed. Click here for information on travelling with a guide dog.
Please let us know at the time of booking, and check in at Reception when you come aboard so we can make sure you’re well supported throughout your journey.
Yes, of course. Hearing-impaired guests are welcome to travel on board without assistance.
We kindly ask that you let us know when booking and check in at reception on arrival, so our crew can support you and reach you quickly if needed.
Please note that onboard lectures are not subtitled.
Yes, mobility scooters are welcome on board.
As space is limited, guests travelling with a mobility scooter must book an accessible cabin, as scooters need to be stored inside the cabin at all times and cannot be kept in public areas.
When booking, please contact our Customer Service Centre to share the following details:
Whether the scooter is manual or electric
Whether it is foldable
Dimensions (length, width and height in cm)
Weight
A brief description of your mobility level
This helps us ensure the cabin is suitable and that we’re able to welcome you comfortably and safely on board.
Some of our Level 1 excursions are gentle and may suit guests who can walk short distances and step onto a bus independently.
We don’t offer excursions specifically designed for wheelchair users, and unfortunately we can’t guarantee buses with wheelchair ramps. Guests need to be able to board the bus on their own, as our guides and drivers aren’t able to assist with lifting.
If you use a wheelchair or have limited mobility, we recommend waiting until you’re on board to book excursions. That way, our Expedition Team can talk things through with you and help find the best possible option for your journey.
Our crew are always happy to offer general guidance, practical information and support in an emergency.
However, they’re not able to provide personal care or one-to-one assistance. This includes help with washing, dressing, feeding, moving between your cabin and public areas, lifting, or medical care.
If you need support with daily activities, we kindly ask that you travel with a companion who can assist you throughout your journey.