Popular FAQs
Go to our Excursions hub and select your voyage to view the available options. Click “Add” on the ones you’re interested in, then choose “Request to book” and enter your booking reference and passenger details.
Once submitted, our Customer Service Team will confirm your request and add the excursions to your invoice. Please note that you will not receive an email if your request is not possible – your excursion is only booked once you have received confirmation from us.
Alternatively, you can call or email our Customer Service Team and they can handle the booking process for you.
If you’ve requested excursions to be added to your booking online, please note that this process is handled manually. We carefully review each request to ensure the excursions are compatible with your itinerary and do not overlap. Once confirmed, you will receive an updated invoice or confirmation. This typically takes up to two business days.
You can make payments online in My Booking or on our Make a Payment page. Your client number and booking reference are found on your invoice.
Payments can be made by card or bank transfer. If you choose bank transfer, please include your booking reference to ensure the payment is correctly allocated. We recommend emailing us once the transfer has been sent so your booking isn’t cancelled while the payment is processing. Bank transfer details can be found on your invoice.
You’ll receive a new invoice or confirmation document by email each time you make a payment or add a service to your booking.
Please check your invoice carefully, including:
Your full name (as it appears on your passport)
Travel dates
Total price and selected services
If anything looks incorrect, simply reply to the original email and let us know – we’ll be happy to help.
Payments are processed through Hurtigruten UK Ltd, located in the United Kingdom. Depending on your card provider, this may be treated as an international transaction, and a foreign transaction fee may be applied.
These fees are set by your bank or card provider. Hurtigruten does not receive any portion of this fee and is not responsible for the charge.
We recommend checking with your card provider for details on any applicable fees before making a payment.
Bank transfers can take a few business days to reach us and be applied to your booking. As soon as your payment has been processed, we’ll send you an updated invoice confirming this.
To help us allocate your payment as quickly as possible, please include your booking reference when making the transfer.
If you haven’t received an update after a few days, please get in touch and we’ll be happy to assist.
Yes. Every ship has a small self-service laundry room with washing machines, dryers, irons and ironing boards. A wash costs 30 NOK per load, and washing powder is included. You can buy tokens at reception.
As our weather is so variable, the golden rule for any Norway cruise is to bring layers. Packing a mix of comfortable clothing from moisture-wicking base layers to lightweight T-shirts, insulating layers such as a fleece to keep you warm, and outer layers made up of a windproof and waterproof shell, mean that you can quickly adapt to changing weather and temperatures. The key is to adjust your layers: start light indoors and add warmth as needed when venturing outside.
Read more about what to pack for a Norway cruise in our packing guide.