Arrival and departure information for The Svalbard Line
We look forward to welcoming you aboard MS Trollfjord as we embark on this signature journey deep into the Arctic Circle and the land of the Midnight Sun.
It is necessary to bring a valid passport. Please ensure you are aware of any additional entry requirements necessary for yourself. You may find more information at the Norwegian government site, and the Visit Svalbard site.
NB! For half voyages starting on the below dates, the arrival and departure information below is valid for your departures.
Please note that the arrival and departure information provided here may be subject to change. Some services may also fall outside your personal travel itinerary. Please refer to your booking confirmation and individual travel itinerary for more details.
We look forward to seeing you on board soon!
Important! The information on this page applies only to Svalbard Line sailings departing between May 2025 and September 2025. For Svalbard Line sailings after this period, the page will be updated with relevant information at a later date.
Information was last updated on 12 May 2025
Important itinerary changes
For the departures listed below, the itinerary has been adjusted:
Longyearbyen disembarkation is now on Day 7 instead of Day 8.
Bergen disembarkation is now on Day 9 instead of Day 8.
MS Trollfjord is expected to be in Longyearbyen from 15:00 to 22:00 on 7 July and 18 August 2025.
Affected departures:
From Bergen: 1 July 2025 and 12 August 2025
From Longyearbyen: 7 July 2025 and 18 August 2025
Port addresses and voyage timings
| Bergen | Longyearbyen |
|---|---|
Jektevik Terminal, Nøstegaten 30, 5010 Bergen | Gammelkaia, Longyearbyen, 9170 |
Full Voyage (Bergen to Bergen) – 15 days
Day 1 - Bergen departure time: 14:30 (check in open: 12:00 – 14:00)
Day 15 - Bergen arrival time: 07:00
North Voyage (Bergen to Longyearbyen) 8 days (7 days for 1 July and 12 August departures)
Day 1 - Bergen departure time: 14:30 (check in open: 12:00 – 14:00)
Day 8 – Longyearbyen arrival time: 13:00
South Voyage (Longyearbyen to Bergen) – 8 days (9 days for 07 July and 18 Aug departures)
Day 1 – Longyearbyen departure time: 19:00 (check in open: 13:00 – 16:30; 15:30 – 16:45 for 7 July and 18 Aug embarkations)
Day 8 – Bergen arrival time: 07:00
Bergen
Embarkation in Bergen
The Jektevik Terminal will be open from 10:30 to 14:00 for check-in.
At the port, you will find Hurtigruten’s dedicated guest lounge on the second floor of the terminal building. Here, you can enjoy light refreshments and free Wi-Fi.
Before boarding, all guests must attend a safety briefing in the lecture hall of Hurtigruten’s guest lounge.
Once you have checked in on board the ship, lunch will be served in the main restaurant, Flora, between 12:00 and 14:00.
Your cabin will be ready for you at 14:00. We will depart at 14:30.
Arrival in Bergen
If you have booked an arrival package with Hurtigruten, below you can find a brief description of transfer and hotel information.
Transfer from the airport to Bergen city centre
To get to the city centre, take the public Flybussen shuttle bus) from platform A3 or A5, located just outside the arrivals hall. You can find the transfer times on the official timetable. Click here to see a map of the terminal.
Please note that there will be no representative at the airport, so we kindly ask you to follow the signs in the baggage claim area directing you to the bus. If you have pre-booked your transfer, simply show your transfer voucher - found in your travel documents - to the driver when boarding.
Flybussen is a public service and will make multiple stops along the route.
The designated Flybussen stop for your hotel or to the terminal is as follows. Click here to see where they are on a map of Bergen.
| Hotel | Stop |
|---|---|
Clarion Hotel Admiral | Strandkaiterminalen (120m) |
Home Hotel Bryggen (formerly Clarion Hotel Bergen) | Torget C (240m) or Torget D (140m) |
Home Hotel Havnekontoret (formerly Clarion Collection) | Dreggsallmenningen (26m) |
Jektevik Terminal (Hurtigruten Terminal) | Jektevik Terminal |
Thon Hotel Orion | Dreggsallmenningen (290m) |
Thon Hotel Rosenkrantz | Torget C (270m) or Torget D (170m) |
If you arrive to Bergen the day before embarkation, there will be a Welcome Desk available at the Home Hotel Bryggen between 17:00-19:00 and at the Clarion Hotel Admiral between 19:00-21:00. We recommend to stop by to pick up your luggage tags and, if you have booked transfers, get information on the transfers on embarkation day.
If you have a hotel night in Bergen prior to embarking MS Trollfjord, head to the closest Flybussen stop and show the driver your voucher to go to the Jektevik Terminal. Please note that the bus may make several stops before arriving to the Terminal.
Disembarkation in Bergen (Day 8 or Day 15)
MS Trollfjord will arrive to Bergen’s Jektevik Terminal at 07:00.
Please note that all guests will need to go through customs after arrival to Bergen.
If booked, a transfer bus will take you from the terminal to the airport, and exact transfer times will be given on board before you disembark. If the transfer is not included in your package, you can purchase a ticket on board the ship. There will also be a bus to take you to your hotel, if you have booked a night after your voyage. Please note that check-in for most Bergen hotels is 15:00.
If you have a late flight and prefer to travel to the airport later, you can use the luggage lockers available to store your luggage at Jektevik Terminal. Luggage lockers on the first floor of the terminal of varying sizes are available and can be paid for by credit card. From the Terminal take any official Flybussen airport transfer at your convenience. Please show your voucher to the bus driver.
Note that not all transfers listed may be included in your travel arrangements, please see your personal travel itinerary for your specific transfers.
Longyearbyen
Embarking in Longyearbyen (Day 1)
Whether you’ve arrived a day prior to embarkation or the day of embarkation, below is the information for transfers and getting to MS Trollfjord.
If you don’t have transfers booked with Hurtigruten, there will also be taxis available. You can use Airport Shuttle - Svalbard Buss og Taxi, however, please keep in mind that Longyearbyen is a remote location with limited resources, so there may be a waiting time.
If you have pre-booked any transfers to or from the Longyearbyen airport through Hurtigruten, be sure to have your voucher printed to hand into the driver as the supplier is unable to accept digital vouchers. The voucher will be sent to you in a separate email titled “Voucher Ref:”.
You can get on board MS Trollfjord starting from 13:00 and until 16:30, in time for the safety briefing at 17:00. Cabins will be ready for you at 17:00 and dinner will be served starting at 18:00. MS Trollfjord will set sail from Longyearbyen at 19:00.
For 7 July and 18 August Longyearbyen departures, MS Trollfjord will accept embarking guests between 15:30 and 17:45 and leave port at approximately 22:00.
Arrival in Longyearbyen
Arriving day(s) before embarkation
If you have booked with Hurtigruten a hotel night or two in Longyearbyen before the voyage, take the transfer bus, if included in your booking, or a taxi if you haven’t pre-booked the transfer. If you have pre-booked the transfer from the airport to the hotel, be sure to have your transfer voucher printed to hand over to the driver.
Radisson Blu Polar Hotel will be your home for the night if booked through Hurtigruten. Check-in is available at 15:00, but luggage can be stored for early arrivals.
If you feel up to the adventure, book an excursion with Hurtigruten Svalbard, shop in the local businesses and grab dinner at the local’s favourite restaurant.
Arriving day of embarkation - Morning
If you have arrived in the morning, take the transfer bus available to the city centre. Be sure to have your transfer voucher printed to hand over to the driver for this transfer. The voucher can be found in a separate email sent to you with the title “Voucher Ref:”.
You can store your luggage at the Radisson Blu Polar Hotel until time to catch the transfer to MS Trollfjord. Please inform the Radisson Blu Polar Hotel reception staff that you are traveling with MS Trollfjord that day.
Arriving day of embarkation - Afternoon
From the Longyearbyen airport, for arrivals after 13:00 on embarkation day, you can the transfer to MS Trollfjord. Be sure to inform the driver that you need to go to MS Trollfjord. Please have your voucher printed to hand to the driver. The voucher can be found in a separate email sent to you with the title “Voucher Ref:”.
Disembarking in Longyearbyen (Day 8)
Disembarking and hotel night(s) in Longyearbyen
Your voyage on board MS Trollfjord will come to an end in Longyearbyen at 13:00. Once you disembark, a transfer will take you to Radisson Blu Polar Hotel. Please be sure to have your transfer voucher printed, as the transfer supplier is unable to accept digital vouchers. If this has been booked through Hurtigruten, the voucher has been sent to you in a separate email titled “Voucher Ref:”.
Once at the Radisson Blu Polar Hotel, you will be able to check in from 15:00. The rest of the afternoon is yours to explore as you wish.
When going from the hotel to the airport, once again, please be sure to have your voucher printed. The transfer from Longyearbyen’s city centre will run according to the flight schedules that day. Please check with the hotel reception for times when the transfer will be there.
Disembarking and heading home
After disembarking, take the transfer bus headed to the airport. Hand the driver your printed transfer voucher, if you have pre-booked this. You can find your pre-booked voucher in a separate email titled “Voucher Ref:”.
If you’ve booked the flight package with Hurtigruten and have an overnight in Oslo, you can find the transfer information here.
We wish you a safe journey home!
Contact information
In the event of an emergency while travelling to and from your voyage, you can contact us 24 hours a day, seven days a week by calling: +44 33 08 08 18 84
| Phone Number | Address | |
|---|---|---|
MS Trollfjord | +47 52 87 07 10 | |
Hurtigruten Svalbard (supplier in Longyearbyen) | +47 79 02 61 00 | |
Clarion Hotel Admiral | +47 55 23 64 00 | C. Sundts gate 9, 5004 Bergen |
Clarion Hotel Bergen | +47 53 05 15 00 | Rosenkrantzgaten 8, 5003 Bergen |
Home Hotel Havnekontoret | +47 55 60 11 00 | Slottsgaten 1, 5003 Bergen |
Radisson Blu Polar Hotel | +47 79 02 34 50 | Vei 229-3, Longyearbyen, 9171 |
More information
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