North American Cybersecurity Incident Notice
Hurtigruten values our guests and understands the importance of protecting personal information.
Last edited: 3/1/2021 2:15 PM
On December 14, 2020, we learned that an unauthorized actor encrypted the computer systems relating to two of our ships (the MS Fram and MS Midnatsol).
Immediately upon learning of this incident, we disabled the affected computer systems, took down their internet connection to prevent any further intrusion, and launched a forensic investigation to determine the nature and scope of the incident.
Based on our investigation, the personal information that might have been affected by this incident consisted of affected customers’ - names, dates of birth, passport numbers and passport expiration dates. Affected customers’ email addresses, mailing addresses, and/or phone numbers might also have been affected by this incident.
Credit and debit card information, social security numbers, driver’s license numbers, and government-issued identification card numbers were not affected by this incident.
Additionally, if affected customers were treated by a medical provider during their stay on the MS Fram or the MS Midnatsol, certain information collected by that medical provider may have been affected by this incident, such as the medical provider’s notes about the affected customer’s visit.
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