Group of tourists in small boat among spectacular ice formations
Explore by Polarcirkel boats Photo: Corinna Gamma Photo

Frequently Asked Questions

This selection of frequently asked questions (FAQs) provides answers to many of your questions. If we haven't answered one of yours please contact us by phone, email or chat.

General

Unfortunately, printed brochures cannot be ordered from hurtigruten.com. To obtain a printed brochure please get in touch with your local travel agent. Alternatively, you can read our brochures online by locating ’Read brochures’ page from the menu.  

Apologies if you are not able to contact us via phone. The alternatives are to email us at book@hurtigruten.com, chat with us online by locating the link in the footer, request a call back or book your voyage online.

Hurtigruten Coastal voyages are not like conventional cruises. Our 11 Coastal ships sail the Norwegian coast from Bergen to Kirkenes and return to Bergen. We call at 34 ports and depart Bergen everyday, providing a transportation lifeline between cities and villages while exploring stunning fjords and UNESCO World Heritage Sites along the more than 1,000 miles of Norway’s pristine coastline. This mixture of local encounters, spectacular scenery, and additional optional excursions provides an unmatched opportunity to experience and interact with the beauty and charm of Norway and its people.

Our Explorer voyages build on our unique explorer heritage dating back to 1893, appealing to those who value life experiences and personal growth over excessive luxury. On an Explorer voyage you will be accompanied by a highly skilled crew and expedition team on one of five intimately-scaled expedition ships (MS FramMS MidnatsolMS NordstjernenMS Spitsbergen and MS Roald Amundsen). These expedition-style voyages will take you on breathtaking nature-based experiences in remote corners of the world: AntarcticaSvalbardGreenlandIcelandEuropeNorth AmericaSouth America, the Caribbean and Central AmericaNorthwest Passage and across the Atlantic Ocean

Hurtigruten pricing and booking

Please refer to our terms and conditions here.

Flexible pricing is where all prices are capacity controlled and subject to availability. Prices may change at any time before departure date, the applicable price will be quoted at the time of booking.

We offer a flexible pricing policy, similar to that an airline if you were booking a flight. This means the from price is an indication of the lowest price you could expect to pay for an I -grade (inside) cabin. Prices are capacity controlled and subject to availability. Prices may change at any time before departure date, the applicable price will be quoted at the time of booking. 

You do not need a pin code for your credit card when making payments online or over the phone. You will be required to provide the credit card type, card number, expiry date and Card Verification Code (CVV). 

You should receive your travel documents approximately 2-3 weeks before departure provided full payment is received. 

Your flight tickets are electronic; you may check-in by showing your passport to the agent at the check-in counter.

Most excursions are pre-bookable and can be added on to your voyage during the online booking process. The excursions offered on your Coastal or Explorer voyage are listed on the relevant voyage page under the 'Things to see and do' tab.

If you are booking over the phone, excursions can be added at any point from the time of booking the voyage until four weeks prior to departure for Coastal voyages (two weeks if you pay by credit card). Please note that Explorer excursions have limited capacity and can only be booked four weeks before departure (two weeks if paid by credit card). 

All excursions are subject to availability and sold on a first come, first served basis. We recommend pre-booking online or over the phone, where possible.

Excursions which are not pre-bookable may be booked from the tour leader on the ship. Excursions booked on board will be payable in Norwegian Kroner and the price may vary as a result of exchange rate fluctuations.

Please bring your driving license if you have pre-booked or are planning to go on any of the snowmobile or ATV excursions. Excursions and their contents are subject to maximum/minimum numbers, sailing times and weather and/or local conditions. If pre-booked excursions have to be cancelled, you will receive a refund on board in NOK. 

PDF handbooks and order forms with full descriptions are ready approximately six months before your voyage and will be sent by our Reservations team to all booked guests. Order forms for excursions on the Norwegian Coast can be downloaded here for 2016/17 and here for 2017/18.

Please note you do not have a choice of hotel for excursions that include an overnight i.e. the excursion includes a set hotel. 

Unfortunately, no you cannot change to half board on a Coastal voyage or Explorer voyage. Explorer voyages only have full board excluding drinks. On Explorer voyages our suite guests will be entitled to additional services. 

All guests checking in at the Hurtigruten terminal or on board our ships have to present a valid Passport or government approved ID Card. Explorer voyages only accept passports that must be valid 6 months after the voyage. Please send us your passport details immediately after booking.  

Our voyage prices are based on two people travelling together and sharing one cabin. A guest wishing to travel by themself will be expected to pay a percentage of the cabin rate. However, we occasionally offer no single supplement. Please refer to our Special Offers for the latest specials. 

Hurtigruten ships

You can pay as you go on board our ships with cash or credit card on Coastal voyages. We accept Visa, American Express, Diners or MasterCard and regret that our system does not support Maestro Card. 

Only credit card is accepted on Explorer voyages however, MS Nordstjernen does not accept American Express. The credit card must be valid more than three months after your stay on board. Please note that when using your credit card on board the ship, your account will be debited in NOK. The rate of exchange will be the one validated by your credit card company. 

For your convenience, we also offer a Cruise Card system on board all our ships. This system allows you to charge all on board purchases to your cruise card. Cruise card accounts can be created at all points of payment on board the ship. We accept VISA, Master Card, Diners, American Express or cash (NOK, EUR, GBP, USD) as deposit. The itemised statement will be sent by email. Please contact the reception If you require a printed version. The cruise card account needs to be settled by 22:00 on your last night on board. For your convenience, your cruise card charges will be billed automatically to your credit card. The credit card must be valid for at least another three months. Any discrepancies must be reported before disembarkation. This also applies if you want to pay part cash and part credit card. The currency used on board is Norwegian Kroner. Exchange rates are similar to those in a hotel. Please check with the reception for methods of payment. Please note that a PIN code is required when paying with your personal credit card on board.

Yes, WiFi is available on all ships at a fee. Please note depending on the vessel’s location, internet connectivity and telephone usage may be out of range or limited due to the remote locations in which we sail.

We are happy to welcome guests who are not fully mobile and all ships (except MS Lofoten) have at least one cabin equipped for travellers using a wheelchair.

Jacuzzis can be found on MS Roald Amundsen, MS Fram,  MS Spitsbergen, MS Midnatsol, MS Trollfjord, MS Polarlys, MS Kong Harald (please note the Jacuzzi is currently not in use), MS Nordkapp and MS Finnmarken (MS Finnmarken has a pool as well). All ships with the exception of MS Lofoten have fitness rooms. 

MS Trollfjord and MS Midnatsol have a play corner. MS Finnmarken, MS Nordnorge, MS Nordlys, MS Richard With and MS Vesterålen have playrooms. 

All Norwegian coastal ships have pet cabins with the exception of MS Nordlys, MS Midnatsol and MS Kong Harald. Unfortunately, our Explorer ships (MS Midnatsol, MS Fram, MS Spitsbergen, MS Nordstjernen and MS Roald Amundsen) don’t have pet cabins.

In almost all cases, yes. The only exceptions are a few cabins on board the classic ships MS Lofoten and MS Nordstjernen where guests have use of a wash basin in the cabin and share facilities with a few other guests.

No, we do not book passengers individual beds but rather, entire cabins. If you are travelling alone, you would be booking a whole cabin for yourself. 

Norwegian Coastal voyages

Yes, with some recommendations. If the ship is in port for 30 minutes or longer, we encourage guests to take a look around all of the ports. However, in some ports our ships only stop for 15 minutes. In this case, we ask that guests continuing their voyage stay on board, just to avoid any risks. Our full sailing plan can be located here

Please be at the port 15-20 minutes prior to departure. For Bergen departures however, the latest check-in time is 30 minutes before ship departure. Check in at the terminal in Bergen is possible until 19:30, after which check-in will take place on board. 

For Bergen, Trondheim, Tromsø and Kirkenes, you should arrive at least 1 hour before departure to allow time to load your car onto the ship. For other ports, 30 minutes beforehand should be fine.

Please refer to the relevant ship pages for vehicle dimensions.

Our ships may have space for cargo although there is no option to book it online or over the phone as it is generally not a service offered to our guests. We can however put in a special request if you send us an email detailing the dimensions of the cargo you wish to bring on board. Be advised though that port fees and handling charges may apply depending on the size of the cargo. 

If guests have booked excursions through Hurtigruten, then their excursion includes transfers to and from the ship. If during the time you are on the excursion, the ship has moved on to another port in keeping with the sailing schedule, the return transfer will be arranged to re-join the ship wherever it is currently docked. This allows our guests to fully immerse themselves in enjoying their excursion stress-free. 

Unfortunately, we are unable to offer guaranteed cabin numbers for port-to-port and short voyages (less than 5 nights). 

It is possible to book deck space for a voyage that is shorter than 18 hours. Guests must book a cabin any distance that takes longer than 18 hours. We’ll even include breakfast, on us. 

Transfer times vary depending on the pickup location. Exact times and locations will be confirmed when you are sent your travel documents. Please also refer to our Arrival and Departure Handbook here.

If you have a connecting flight from the UK to Norway with an onward flight to another destination in Norway, you need to collect your baggage from the carousel at the first arrival airport in Norway. You then take your luggage through Customs even if your luggage has been labelled to your final destination. After leaving the Customs area please hand in your luggage at the baggage drop desk and show your boarding pass along with your passport.

Checked in luggage does not have to be collected if you are connecting through an airport outside of Norway, such as Amsterdam or Copenhagen. If you are holding separate tickets on  different airlines it is usually not possible to check baggage through. Check-in staff will advise you whether baggage may be through checked or not. 

Norway is home to the most northern city in the world. Guests should therefore be aware that temperatures may be much chillier than they are used to.  

The best approach is to bring multiple layers of comfortable, durable, and warm wear which can be piled on or stripped off depending on the weather. 

During summer, we encourage guests to make the most of the sunshine to participate in hikes and city walks. Reliable walking shoes and a light jacket are therefore good items to include if travelling in the Midnight Sun season.  

Winter is a spectacular time with the Northern Lights often appearing in the arctic skies above. Guests should be fully kitted out for cold weather with a water and wind-resistant/proof winter coat, thermal clothing, sturdy boots with a good sole, a scarf, gloves and a hat. 

As in many other countries, autumn and spring in Norway are a mish-mash of rain and sun. The sensible among you will bring a few different types of clothing in expectation of diverse weather that can be hot and then cold, dry and then wet. 

The Hurtigruten experience is about exploration and relaxation. There is therefore no dress code or formal attire on board. Keep the tuxedo and evening gown at home and just enjoy the voyage! For more information on what to pack please see here

Explorer voyages

The Personal Questionnaire is necessary for the ship manifest, immigration offices, flight tickets and customs. Please fill in the Hurtigruten questionnaire (which will be sent to you right after booking) and send it back to us immediately at explorer@hurtigruten.com after booking is confirmed. Please note that we are unable to send your travel documents until we have received the completed form. 

A Medical Certificate needs to be submitted by all passengers joining our voyages to the Antarctic Peninsula, South Georgia, the North East side of Greenland, on the Northwest Passage and across the Atlantic Ocean, due to the remoteness of these areas. The Medical Certificate is to be completed and approved by your personal physician not more than 8 weeks before your departure dateThe completed forms must be presented to the ship’s doctor upon boarding. Boarding will be denied if part III of the Medical Certificate is not approved by your personal physician. Even if the forms have been duly submitted and approved by your personal physician, the ship’s doctor and the captain reserve the right to deny the boarding of guests who do not seem to be sufficiently fit for travel. Please note that the medical form must be printed out. We do not accept digital versions of the completed forms. 

All landings are dependent on the weather and ice conditions. Unfortunately, with the unpredictable weather in these polar zones, we can make no guarantees that landings will occur each and every day of your voyage. For more information on Antarctica landings see here

We cannot pre-advise the LAN AIRLINES chartered flight times. Please note that there will be different flight departures with LAN AIRLINES from Buenos Aires/Santiago De Chile down to Ushuaia/Punta Arenas. You will receive the information about your flight time at the Hurtigruten Hospitality desk one day before your voyage. Departure time is very early.  After the voyage our Expedition Team will inform you onboard about the flight schedule and flight number back to Buenos Aires or Santiago De Chile.

Please also note the limited luggage allowance on LAN Airline charter flights ( 1pc 23kg for check in luggage + hand luggage 8kg).

Unfortunately, we do not have any other presents however, the jacket is available in various sizes if you wish to give it to a friend.  

We recommend that you do bring your own boots, with suitable grip for uneven terrain. However, we also hire out special high-quality Muck Boot® rubber boots to wear throughout the landings and hikes free of charge. These boots will be kept on the ship’s tender deck and guests will have their own pair throughout the voyage. Muck Boots are mandatory for all Antarctica and North East Greenland voyages. 

MS Midnatsol:

  • We have from EU size : 32 to 50
  • Thicker calves (extra wide): size 39, 40, 41 and 42

MS Fram:

  • We have from EU size: 32 to 48

Please refer to What to Pack on Explorer voyages. 

Unfortunately not. Our Explorer voyages are mostly sailing under the Midnight Sun. For chances of seeing the Northern Lights we recommend to book Norwegian Coastal voyages in winter or Spitsbergen Travel tours and activities.

MyPage and website

Please try resetting your password. If you are still experiencing technical issues please email or call us to retrieve your booking information, make payments or update your details.

Please email or call us to make a payment if you cannot do so through MyPage.

Please email or call us to retrieve your booking information if you cannot see it in MyPage.

Unfortunately, this is not possible through MyPage. However, your tickets will be emailed to you and you may email or call us to add services (such as cabin upgrades, excursions, beverage packages, hotels, flights and airport transfers).

You can update your details on MyPage if you do not have any bookings. If you do have a previous or upcoming booking please call or email us. 

Page actions