Help Center - FAQs

Read our most frequently asked questions

General

The information and descriptions have been checked by our staff and/or local agents to ensure they are correct. However, changes may occur after the date of publication, and there may be occasions when Hurtigruten or local suppliers may withdraw some facilities.

Should we become aware of any significant change, that may be considered to have an effect on the enjoyment of your holiday, we will do our best to advise you. Many areas we visit are very remote and affected by prolonged cold or with various degrees of difficulty on their terrain. The facilities on offer will be subject to local conditions.

We will send you a new updated travel itinerary.

A SMIF or Sailing Manifest Information Form is a document used in the travel and transportation industry, particularly for cruise ships. It is a form that passengers often fill out before embarking on a a cruise to help ensure passenger safety, security, and logistics during the journey. Additionally, it may be used for immigration and customs purposes.

The form typically collects important information about passengers, including:

  • personal information

  • emergency contact information

  • passport details

  • medical details

The SMIF only applies to MS Nordstjernen sailings.

Payment

You do not need your PIN code for using a credit card to make a payment online or via the phone. However, a lot of banks might send a confirmation code or security check to your mobile phone. You will also be required to provide the following information:

  • Credit Card Type

  • Card Number

  • Expiration Date

  • Card Verification Code (CVV)

Please have these to hand when making your booking.

You can make full payment online online here.

We accept Visa, Mastercard, and American Express.

Please note: Some card providers may charge a foreign transaction fee for cards issued outside the US and Canada when processing the payment. Please check with your bank regarding these fees. Hurtigruten is not responsible for this fee and does not receive any portion or benefit from these fees.

It is also possible to make a payment via bank transfer. For details, please see your invoice. For check payments, please advise us if sending a payment by check so that your booking is not cancelled while waiting payment. Please make checks payable to Hurtigruten, Inc. and notate your booking number in the memo line. Checks can be mailed to, P.O. Box 103484, Pasadena, CA, 91189-3484, USA.

Some card providers may charge a foreign transaction fee for cards issued outside the US and Canada when processing the payment. Please check with your bank regarding these fees.

Hurtigruten is not responsible for this fee and does not receive any portion or benefit from these fees.

We can hold a booking for 7 days with an initial non-refundable 25% payment if booking more than 90 days before departure. Departures less than 90 days from booking, will require full payment. Any outstanding balance must be settled 90 days prior to departure. It is possible to make a payment on two separate cards - please visit the 'Make a Payment' page. If you are having trouble making a payment online, please call us as per the details above. 

We can hold a booking for 7 days with an initial non-refundable 25% payment if booking more than 90 days before departure. Departures less than 90 days from booking, will require full payment. Any outstanding balance must be settled 90 days prior to departure.

Unfortunately, we are unable to extend the final due date. To confirm your booking, payment is needed within 7 days.

Upon completion of your booking, you will receive a confirmation email to the email address supplied.

This also includes your booking reference number which will be needed if paying via deposit. 

We can hold a booking for 7 days with an initial non-refundable 25% payment if booking more than 90 days before departure. Departures less than 90 days from booking, will require full payment.

Any outstanding balance must be settled 90 days prior to departure.

We do not take any automatic payments for the outstanding balance. After placing a deposit, you will receive a payment link that is unique to your booking and where any outstanding balance can be settled.

It is possible to make a payment on two separate cards. Please visit the 'Make a Payment' page.

To make a payment online please visit the 'Make a Payment' page. We accept Visa, Mastercard, and American Express. It is also possible to make a payment via bank transfer. For details please see your invoice.

For check payments, please advise us if sending a payment by check so that your booking is not cancelled while waiting payment. Please make checks payable to Hurtigruten, Inc. and notate your booking number in the memo line. Checks can be mailed to, P.O. Box 103484, Pasadena, CA, 91189-3484, USA.

If your payment has failed or struggling to make payment online through your debit/credit card, please contact your bank in the first instance.

FAQs: Flight delays and cancellations

When your travel itinerary faces delays, follow these steps for a hassle-free journey:

  1. Stick to Your Schedule: Head to the airport as originally planned.

  2. Delayed First Flight: If your first flight is delayed, board it as scheduled. Sometimes, your flight may still be on time, or the next aircraft will wait for delayed passengers.

  3. Missed Connecting Flight: If you miss a connecting flight, visit the airline's service desk at the connecting airport. They may have already rebooked you. Also, reach out to us for assistance.

  4. Earlier Flight Options: If your new departure time could lead to missing your ship's departure, ask the airport service desk for an earlier flight. Arrive at the airport nearest to your departure port at least 90 minutes before your ship's departure. If this isn't feasible, contact us for alternative arrangements.

We're here to help make your journey as smooth as possible.

If your flight plans have been changed, follow these steps:

  1. Check Your Booking: Visit the airline's website and use the reference number from your travel documents (e.g., A1B2C3).

  2. Rebooking: You may have already been rebooked to an alternative departure. Ensure your new flight arrives in time to embark the ship. Arrive at the nearest airport to your ship's departure port at least 90 minutes before departure.

  3. Contact Us: If you haven't been automatically rebooked or if your new flight times conflict with your ship's departure, please get in touch with us.

In case of flight cancellation, please follow these steps:

  1. Contact Airline Service Desk: Reach out to the airline's service desk at the airport. They should provide you with alternative flight options and, if needed, arrange accommodation.

  2. Check New Flight Timing: When you receive new flight times, ensure that you'll arrive at the nearest airport to your ship's departure port at least 90 minutes before the ship departs.

  3. Contact Us for Assistance: If the airport service desk can't assist you or the new flight times don't allow you to board the ship on time, please get in touch with us.

To address flight delays and ensure a timely arrival at the ship's departure port:

  1. Review Transfer Timetable: Check the transfer timetable and catch the next available bus.

  2. Consider Taking a Taxi: If there are no more transfers that day or the last one won't get you to the ship's departure port on time, opt for a taxi.

  3. Contact Us if Needed: If, despite taking a taxi, you won't make it to the port on time, please reach out to us.

Please take the following steps when dealing with missing luggage:

  1. Register Your Missing Luggage: Begin by registering your missing luggage at the airport or online via the airline's website. Missing luggage can take time to locate. Therefore, please provide details of your trip, including your ship and hotel stays, along with dates.

  2. Receive Property Irregularity Report (PIR): The airline will provide you with a Property Irregularity Report (PIR) receipt for your missing luggage.

  3. Contact Onboard Reception: If your luggage hasn't arrived before you board the ship, bring your PIR receipt to our onboard reception. Our staff will assist in getting your bags delivered onboard and guide you on purchasing essential items. We will do our utmost to assist in acquiring medication, but we cannot promise results. It's highly recommended that you place very important items to in your carry-on case. 

  4. Keep Receipts: Retain all receipts for your claim against the airline.

For return flights, follow the same process. Your luggage will be delivered to your home address by the airline as soon as possible.

If you've booked flights through us and intend to modify your flight itinerary, please inform us of the changes. For those who've booked through a third-party provider, kindly reach out to them regarding flight changes.

In the event you've booked your flights through us and are informed (either in advance or at the airport) that your air tickets are set to stand-by, this is often due to airline overbookings. It's important to note that we don't arrange stand-by tickets, and you have the right to request a confirmed seat on the flight. Airlines are aware of your cruise booking and the importance of arriving at your destination on time.

Know before you go

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

Passport and visas

All guests must present a valid passport with a validity of six months post-voyage when they check-in to a voyage. A valid passport is required for both The North Cape Express and The Svalbard Express. You will not be permitted to disembark the ship without one.

All guests should obtain up-to-date advice on passport and visa requirements from the Embassy, High Commission or Consulate of the destination or country(ies) through which you are traveling.  

Vaccinations

There are no compulsory vaccinations or health requirements for traveling to Norway, but it is the responsibility of all passengers to check and make sure they comply with any health requirements at the time of travel. For the most up-to-date guidance, check the Norwegian Institute for Public Health website.

We suggest you consult your doctor or relevant health authorities about any precautions you should take with regard to deep-vein thrombosis (DVT).

Prohibited items

Hurtigruten complies with ISPS regulations (International Ship and Port Security System) so all luggage is inspected by X-ray/metal detector upon arrival at the port facility or ship. These regulations also include hand baggage scans in all ports of call throughout the course of your voyage.

The below list is not exhaustive. The SSO/Captain are authorized to make a professional judgment as to the legality of any item declared, detected, or discovered on board. 

Prohibited items include:

  • Illegal drugs, narcotics, and illegal substances

  • All firearms including replicas imitations, non-firing weapons, starting pistols and their components (including but not limited to the following items: Guns, operational or replicas, ammunition of all types, BB Guns, Compressed Air Guns, including Paint Ball Guns, Flare Guns, Gun Lighters, Gun/Firearms Parts, Pellet Guns, Spear Guns, Starter Pistols, Realistic Replicas of Firearms)

  • All explosives and replicas (including, but are not limited to, the following items: Blasting Caps, Dynamite, Fireworks, Pyrotechnics, Hand Grenades, Plastic Explosives, Bomb Making Components, Gun Powder)

  • Pointed weapons and sharp objects (including, but not limited to, the following items: throwing stars, flick- or gravity knifes, daggers, knifes or scissors with blade longer than 7 cm (including folding pocket knives), open razors, Spears or Spears gun, archery equipment, crossbows, crossbow bolts and long bow arrows, sabers, swords, Skean Dhus or Kirpans, axes)

  • Blunt weapons (including, but not limited to the following items: knuckle dusters, brass knuckles, clubs, coshes, batons, flails or nunchaku and other items adapted or intended for use as an offensive weapon)

  • Restraining Devices (including, but not limited to the following items: handcuffs, leg or head restraining straps)

  • High voltage stun devices and items containing incapacitating substances (including, but not limited to the following items: tasers, gas guns, tear gas spray, mace, phosphorus, acid and other dangerous chemicals that could be used to maim or disable, poison)

  • Flammable substances unless carried in limited quantities (including, but not limited to the following items: petrol, methylated spirits, lighter fuel, paints, thinners, large batteries, etc)

  • Candles or incense

  • Compressed gas tanks, bottles, cylinders (including, but not limited to the following items: dive tanks, propane tanks, large aerosol cans)

  • Items containing heating elements (including, but not limited to the following items: Immersion Heaters, Heating blankets, infrared heaters, flat irons, water heaters, coffee machines, etc)

  • Remote-controlled or independent flying devices (including, but not limited to the following items: drones, toys, kites of any kind)

  • Self-balancing hover boards, air wheels, scooters, Segways

  • Emergency Position Indicating Radio Beacons (EPIRB), ham radios, satellite phones, transformers, laser and laser pointers, signaling jamming devices

Despite our unwavering commitment to sticking to our sailing schedule, the Norwegian coastal weather, known for its unpredictability, often has other plans. Our paramount concern is your safety, and we prioritize it above all else. Consequently, we maintain a vigilant watch on the ever-changing conditions, which can include the challenges posed by choppy waters or the shroud of thick fog.

In the event that nature's plans interferes with ours, rest assured that we stand ready to make real-time adjustments. Whether it entails tweaking our itinerary to ensure smooth sailing or taking the precautionary step of canceling onshore excursions at a moment's notice, your safety remains our guiding principle throughout your voyage.

Much like the ever-changing weather along the Norwegian coast, we can't guarantee the specific wildlife encounters you'll experience during your voyage with us. The wildlife you encounter is influenced by various factors, including the season, migration patterns, and even a dash of luck.

The unpredictability of nature and wildlife along the Norwegian coast is what makes these surprise encounters truly extraordinary. Each journey is a unique adventure, filled with opportunities to witness magnificent creatures in their natural habitat, from majestic whales breaching the surface to vibrant sea eagles soaring above.

Our cruises give you the chance to immerse yourself in the captivating world of Norwegian wildlife, where every moment is exhilarating and unscripted.

Information about life on board

You can choose your cabin grade and cabin number at no extra charge (subject to availability). 

Please note that cabins on decks with access to outside areas may sometimes have an obstructed view and/or have other passengers walking past their window. Some cabins may experience some noise and vibration during docking and loading of goods. This varies depending on the location of your cabin.

Please ask our reservations team for advice on the best cabin location for you. 

Check-in

In Bergen, embarkation is from 4:00 p.m., with departure at 8:30 p.m. 

Check-out

Normal check-out from cabins is at 12:00 p.m. It is possible to buy a later check-out at the reception if it is available:

  • NOK 300 for 1-3 hours

  • An additional NOK 100 per hour for more than 3 hours

Ports with earlier check-out:

  • Bergen (at 10:00 a.m.)

  • Kirkenes (at 8:00 a.m.)

  • Trondheim (at 8:00 a.m.)

  • Tromsø (southbound - at 8:00 p.m.)

Our ships are equipped with a dedicated Coastal Experience Team, ready to enhance your voyage with an array of enriching activities. From engaging lectures and captivating presentations to photography workshops and exciting offshore hikes and excursions, our expert team is here to make your journey unforgettable.

Feel free to reach out to them for insights on the remarkable wildlife, fascinating ports, intriguing points of interest, and the rich heritage you'll encounter during your cruise. Your adventure awaits!

Norwegian Kroner (NOK) is the onboard currency. Most major currencies may be exchanged on board. Visa, American Express and MasterCard are all accepted.

To streamline your expenses, you can easily obtain a cruise card, which can be used to cover additional expenses and settled at the conclusion of your voyage.

Indulge in our diverse array of plant-based dining options available for both lunch and dinner. We take great care to accommodate special dietary needs and address food allergies when informed in advance. To ensure a delightful dining experience, please make it a priority to communicate any food allergies you may have at the time of booking. Your well-being and culinary satisfaction are of utmost importance to us.

Although some passengers choose to change for dinner, the dress code is casual rather than formal.

Please note that the use of passenger-operated drones is strictly prohibited during your voyage. This policy is in place to ensure the safety and enjoyment of all guests on board. Drones can pose potential safety risks, disrupt sensitive wildlife, and compromise the personal security of fellow travelers.

Our onboard sockets are designed for 220v/50Hz AC power and are of the two-pin Continental type. If necessary, we recommend that you bring your own adapters to ensure compatibility with your devices.

To ensure a smooth departure, please be prepared for boarding at least 15 minutes prior to departure time at all ports. If you are embarking in Bergen, please arrive at the terminal no later than 30 minutes before departure.

While ashore, you'll have the freedom to explore the captivating ports we visit at your own pace. Our sailing plan is available. We kindly ask that you return to the ship promptly, especially if it has experienced any delays, to adhere to our schedule. Departure times will always be clearly displayed at the gangway.

Please be aware that the ship cannot wait for late arrivals. If you miss your ship, you will be responsible for arranging and covering the cost of transportation to the next scheduled port.

Indulge in a culinary journey at our main restaurant, Torget, open for three delectable meals a day. Begin your day with a sumptuous breakfast served from 7am, featuring a delightful spread of hot options and a buffet teeming with fresh bread, fruits, yogurts, eggs, pancakes, smoothies, and juices. At 12pm, savor à la carte selections crafted from the finest seasonal ingredients, and in the evening, delight in a three-course à la carte dinner starting at 6pm. Our menu caters to diverse tastes, offering a range of plant-based options for both lunch and dinner.

For an exceptional taste of Arctic fine dining, journey to Kysten, where our Culinary Ambassadors have thoughtfully curated the menu. Alternatively, for a more relaxed dining experience, Brygga, our onboard bistro, awaits with a mouthwatering menu of salads, sandwiches, burgers, and pizzas.

Indulge your sweet tooth at Multe, our onboard bakery, where you can relish waffles adorned with generous dollops of whipped cream or ice cream.

While it's not customary to tip on our ships, we appreciate your recognition of exceptional service. Tip boxes and envelopes are conveniently placed in the restaurant for those who wish to show their appreciation to our dedicated crew members.

We provide complimentary Wi-Fi aboard our ships. Please be aware that signal strength may vary in different areas of the ship. Since our voyages take you through remote regions of Norway, internet speeds may also be slower, making it less suitable for streaming services.

While we do not have a doctor or pharmacy on board, our trained officers are equipped to provide emergency medical assistance. Our ships are also in proximity to land for urgent medical needs.

We prioritize good hand hygiene and request all guests to regularly wash or sanitize their hands, especially before meals. Hand sanitizer stations are conveniently placed throughout the ship.

Our air-conditioning systems ensure a continuous supply of fresh air; we do not recycle air.

To ensure your well-being, it is recommended to have personal travel/health insurance. If you rely on medication, please bring an ample supply to cover any unforeseen delays, although they are rare. We recommend carrying your medication in your hand luggage, with clear labeling and usage instructions.

Our official onboard languages are Norwegian and English. Additionally, some of our Coastal Experience Team members, reception staff, and service crew are proficient in German. On MS Richard With, you'll also find team members who speak French.

For your convenience, many of our excursions are guided in two or three languages. If you'd like more details, please don't hesitate to reach out to the Coastal Experience Team or the Tour Leader on board.

We offer onboard laundry facilities equipped with washing machines, dryers, and irons on all our ships. You can conveniently purchase tokens for these facilities at the reception.

Hot tubs can be found on all ships except MS Vesterålen and MS Trollfjord. All ships have fitness rooms.

Luggage handling is not part of the cost. If you are embarking or disembarking at the Hurtigruten Terminal in Bergen, our team will assist you with your luggage. For all other ports, you are kindly requested to manage your own luggage during embarkation and disembarkation.

All our ships feature at least one wheelchair-accessible cabin, ensuring comfortable accommodations for all travelers with accessibility needs.

As part of our commitment to safety, all passengers are required to attend a mandatory safety briefing in Bergen and Kirkenes before the ship's departure. Once on board, our attentive crew will conduct additional safety briefings at intervals during the voyage. These briefings, lasting approximately 10-15 minutes, are compulsory for all guests, even those who have sailed with us before.

During the briefing, you'll receive instructions on how to properly don a life jacket and guidance on emergency procedures in the unlikely event of an evacuation or other onboard emergencies. Our crew will be available to address any questions or concerns you may have.

To further enhance your awareness of emergency procedures, we've provided diagrams in your cabins and throughout public areas. If you ever have any doubts, our reception staff will be more than happy to assist you.

Additionally, please exercise caution when embarking and disembarking at ports, as there may be vehicular activity on the quay involving cars loading or unloading goods. Your safety is our utmost priority.

All our ships feature onboard shops offering a curated selection of premium products. You'll find high-end Norwegian clothing brands, outdoor equipment tailored for excursions and hikes, a variety of gifts, and souvenirs. Additionally, we offer a convenient selection of toiletries for purchase.

For a seamless experience and to avoid disappointment, we highly recommend pre-booking your excursions to secure your spot. You can reserve these adventures up to four weeks before your departure.

Any remaining excursion slots will be available for purchase on board, and charges will be in Norwegian Kroner at the ship's exchange rate.

Please keep in mind that all excursions are subject to change, as weather and sea conditions can impact their feasibility. Additionally, some excursions may have minimum or maximum participant requirements.

Smoking, including the use of e-cigarettes and vaping devices, is only permitted in designated outdoor areas on the ship's decks. However, it's crucial to note that all forms of smoking are strictly prohibited, even in designated areas, when the ship is in port or during refueling. Our crew will inform guests when these restrictions are in effect.

Please be aware that a cleaning fee of approximately NOK 1500 will be applied for smoking inside the cabin. This fee covers the cost of cleaning bedding and curtains to restore the cabin to a smoke-free standard.

Most cruise line pricing, including ours, are structured for double occupancy, with two guests sharing one cabin. Solo travelers are welcome but are typically required to pay a solo traveler supplement, which is a percentage of the cabin rate.

However, at Hurtigruten, we frequently feature promotions with no single supplement. For the latest deals and offers, please visit our special offers page.

Traveling solo means you'll enjoy the privacy of having an entire cabin to yourself, without sharing with another traveler.

All our ships except for the for the MS Nordtjernen are fitted with stabilizers to ensure a smoother sailing experience. However, it's important to note that in adverse weather conditions, including high winds and waves, some degree of ship motion may still be experienced.

Choosing when to travel on The Svalbard Express and The North Cape Express

If your chosen departure date for The Svalbard Express or The North Cape Express is more than three months (90 days) from the date you are booking, your voyage may include flights and/or onshore hotel nights before or after your voyage.

Example:

You want to travel on The Svalbard Express on August 19. The current date of you making the booking is May 18. There are 91 days between the two dates.

As the date you want to travel is more than three months (90 days) from the current date of making the booking, your Svalbard Express voyage may include transfers and/or hotels.

To benefit from the included package, please make sure you book your voyage early, by at least three months (90 days).

If your chosen departure date for The Svalbard Express or The North Cape Express is less than three months (90 days) from the date you are booking, your voyage will NOT include any transfers or onshore hotel nights before or after your voyage.

Your voyage may therefore be shorter than the published voyage by a day or two. This will be reflected in the travel dates and price when booking.

Example:

You want to travel on The Svalbard Express on August 19 The current date of you making the booking is May 22. There are 87 days between the two dates.

As the date you want to travel is less than three months (90 days) from the current date of making the booking, your Svalbard Express voyage will NOT include any flights or hotels.

Your travel date will change by one or two days to be August 20 or 21. The shorter itinerary will also be reflected in the price.

Information about life on board The Spitsbergen Adventurer

We clean your cabin upon request rather than daily, but fresh towels are always available. There is no laundry service on board, so please pack enough changes of clothes! 

During check-in, we provide you with a cruise card. This is linked to your cabin and can be used for purchases in the shop and for drinks in the bar during dinner. Shortly before the end of your voyage, your account will be totalled and settled by credit or debit card. 

We use Norwegian Kroner (NOK) for all transactions on board MS Nordstjernen. When using your debit/credit card on the ship, the exchange rate is stipulated by your bank/credit-card company.

If you have any allergies or dietary requirements, please let us know no later than eight weeks before your departure, and contact the Restaurant Manager when you embark. Our chefs will do their very best to meet your needs but, unfortunately, we can’t guarantee they will be able to do so. 

Please note that the use of passenger-operated drones is strictly prohibited during your voyage. This policy is in place to ensure the safety and enjoyment of all guests on board. Drones can pose potential safety risks, disrupt sensitive wildlife, and compromise the personal security of fellow travelers.

Our onboard sockets are designed for 220v/50Hz AC power and are of the two-pin Continental type. If necessary, we recommend that you bring your own adapters to ensure compatibility with your devices.

Every day of your voyage, your onboard Expedition Team distributes a daily program with a list of port calls, landings, lectures, meals, and activities on the ship. As we note above, nature runs the show, so all published plans are subject to change.

As well as being experts at handling any last-minute adjustments, the Expedition Team know everything there is to know about Spitsbergen and the Svalbard archipelago. They are here to answer your questions and, during onshore landings, they will regale you with talks on topics such as nature, wildlife, history, and geology.

Your voyage includes three meals a day. Breakfast and lunch are buffet-style, and dinner varies between buffets and set meals – your daily programme when on board will tell you what to expect.

Regular coffee and tea are complimentary throughout your voyage. Other beverages are not included in your voyage, but you can buy them in the restaurant during lunch and dinner and the bar at other times. You can safely drink the tap water in your cabin, too. 

Only beverages sold and/or provided in the restaurant and bar can be consumed on board. Any alcoholic beverages purchased in ports of call need to be stored separately on board by our crew. Your purchases will be delivered to your cabin on the last day of sailing.

Prepare for a total digital detox during your voyage. There is no internet connection or mobile signal on board MS Nordstjernen, though you will be able to connect while in Longyearbyen.

Our stable tender boats are ready to take you on onshore landings. You need to be fairly mobile to board these, but the crew will show you how to do so safely. Make sure you wear sturdy footwear with good grip for landings. Special lifejackets are provided, along with a mandatory safety briefing. 

Please note that landings are dependent on sea and/or ice conditions and may be cancelled at short notice. 

We have English, German, and Norwegian-speaking staff on board, as well as French-speaking staff on some sailings. Announcements are given in English, and onboard lectures are held in different languages.

There is no doctor or nurse on board. There are basic medical supplies such as bandages, disinfectants, etc, but any medical issues will need to be treated on land. There is an emergency hospital in Longyearbyen.

All guests must have personal travel/health insurance. If you depend on medication, please remember to bring sufficient supplies to last through any unforeseen delays. Such delays, while rare, can and do happen. We also recommend that you keep your medication in your hand luggage, properly labelled, and with clear instructions for its use.

Our beautiful MS Nordstjernen was built in 1956. Although this splendid old Atlantic ship has been modernized, unfortunately it is not suitable for wheelchair users and has no accessible cabins or lifts. Longyearbyen is also not suitable for wheelchair embarkation or disembarkation. 

MS Nordstjernen complies with international safety requirements and was designed to sail in icy waters.  

When you arrive on board, expect a mandatory passenger safety drill before departure. A welcome meeting will give you security and practical information about the voyage, and an opportunity to meet some of the Officers, Crew and Expedition Team members. Please also take the time to read the Safety Notice on the inside of your cabin door carefully. 

Take care when walking on board while at sea, especially when venturing out on deck, which can be wet and slippery. Watch out for wind too – the doors toward the outer deck are potentially dangerous in windy conditions. Please adhere to the signs and announcements when it is not advised to go outside. While walking inside, hold on to railings but not to door frames, to avoid injury. 

As you would expect, your safety is always our top priority and the ship’s Captain will decide the final itinerary during the sailing. Each voyage is wonderfully unique, so please treat the published route as a guide rather than a given. 

You can buy seasickness pills in reception. However, if you know you are prone to seasickness, it’s wise to bring pills that you are familiar with. 

Smoking, including the use of e-cigarettes and vaping devices, is only permitted in designated outdoor areas on the ship's decks. However, it's crucial to note that all forms of smoking are strictly prohibited, even in designated areas, when the ship is in port or during refueling. Our crew will inform guests when these restrictions are in effect.

Please be aware that a cleaning fee of approximately NOK 1500 will be applied for smoking inside the cabin. This fee covers the cost of cleaning bedding and curtains to restore the cabin to a smoke-free standard.

We’re an informal crowd so our onboard dress code is to dress comfortably. What that means for you on your voyage mostly depends on the weather. Temperatures can vary a lot during the day, so we recommend wearing several layers and bringing a hat, scarf, gloves, and woollen underlayers – we are in the Arctic, after all! For most shore excursions and landings, it is also important to wear sturdy shoes. 

If you want to spend a lot of time on deck, ask about our thermal suits. We have a limited number available on board for you to borrow.