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These Agency and Agency Portal Terms and Conditions (these "Terms") govern your use of the Hurtigruten Agency Portal (the "Agency Portal") and are a binding legal agreement between the agency ("Agency" or "you") accessing the Agency Portal and Hurtigruten. These terms and conditions also govern all bookings made between Agent and Hurtigruten, through the Agency Portal or otherwise, when incorporated into any commission agreement you may have with Hurtigruten AS or any of its affiliates ("Hurtigruten", or "us") or any other document between you and us that references these Terms ("Commission Agreement" and together with these Terms, this "Agreement") and Hurtigruten.

We may revise and update these Terms from time to time at our sole discretion. When we make material changes to Terms, we will notify you by posting the updated Terms on our website, and we will update the effective date at the end of these Terms. We may also notify you by email or other method. All changes are effective immediately when we post them, and apply to all access to and use of the Agency Portal, and all bookings made by you thereafter. Your continued use of the Agency Portal following the posting of revised Terms, and your continued bookings following notification of revisions, means that you accept and agree to the changes.

Commission details, payment terms and marketing commitments, if any, and other policies, terms and conditions shall be as set forth in the Commission Agreement, on the Agent Portal or as otherwise made available by Hurtigruten online. In the event of any conflict between the Commission Agreement and these Terms or other online terms posted by Hurtigruten, the Commission Agreement shall control, followed by these Terms.

Agency Portal Access and Availability.

Only Agencies approved by Hurtigruten and with valid IATA certification may access and use the Agency Portal or make bookings with Hurtigruten as agents. Agency must immediately notify Hurtigruten of any suspension or termination of its IATA certification and cease all booking activities, and use or access to the Agency Portal.

Any user ID, password or other credential that you may use to access the Agency Portal is personal to Agency and may not be shared with or disclosed to any third party by Agency. You are directly responsible to Hurtigruten for any and all access or use of the Agency Portal, and any booking made, which utilizes your credentials. Hurtigruten has the right to disable any ID or other access credential at any time.

We reserve the right to disable or make changes to the Agency Portal at any time. We will not be liable if for any reason the Agency Portal or any portion is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to the Agency Portal (e.g., providing your own equipment and internet access).

Passenger Terms and Conditions. Each voyage booked by or through the Agency is subject to, and governed by, the passenger terms and conditions available at https://www.Hurtigruten.us/practical-information/terms-and-conditions/ (as amended from time to time by Hurtigruten, the "Passenger Terms and Conditions"). No voyage may be booked without reference to the Passenger Terms and Conditions prior to booking and in any communication delivered to passengers following a booking. Agency is responsible for familiarizing itself with the Passenger Terms and Conditions.

Reservations Requirements and Confirmations.

With each booking made by Agency, Agency shall timely transmit all information necessary for Hurtigruten to properly record the booking, including the assigned Hurtigruten group ID number and each passenger's name (as stated in his or her passport), address, phone number, email address, date of birth, gender, passport information (number, issue and expiration date) and nationality. Agency's failure to timely report reservations may result in the immediate release of Agency allotments, if any. A confirmation number must be received from Hurtigruten acknowledging its receipt and confirmation of a booking before a reservation is valid. Hurtigruten has no obligation to honor, and may refuse, any reservation unaccompanied by a Hurtigruten-issued confirmation number.

Passenger Changes.

All passenger changes must be made through Agency. If a passenger requests changes to the passenger's reservation directly from Hurtigruten, Hurtigruten shall re-direct the passenger back to Agency for handling.

Groups.

Group inquiries should be directed to Hurtigruten's group sales contacts at [email protected]. Group bookings may be subject to separately negotiated group booking agreement between Hurtigruten and the applicable group.

Pricing Errors or Omissions.

Hurtigruten attempts to ensure the accuracy of the pricing reflected on the Agency Portal or otherwise made available by Hurtigruten. However, in the event of an error or omission, Hurtigruten reserves the right to cancel or adjust the pricing of any reservation that is impacted by the error. The commissions payable to Agency shall likewise be adjusted. In the event Hurtigruten cancels such a reservation, a full refund will be made and cancellation fees will not apply, unless an alternate resolution is required by applicable law.

Wholesaling.

Wholesaling of Hurtigruten products is strictly prohibited.

Nontransferable Rates.

Voyages and rates made available to Agency are non-transferable or assignable to any other company or organization.

Incidental Charges.

Agency shall advise prospective passengers prior to booking of the obligation to pay incidental charges (e.g., gift shop purchases) incurred during the course of the voyage. Payment of all incidental charges shall be made by the passenger at the applicable vessel's Hurtigruten reception desk at the conclusion of the voyage. Agency agrees to cooperate with and assist Hurtigruten in any efforts to collect payment of incidental charges or any other amounts owed by passengers.

Data Privacy and Protection.

Agency shall at all times maintain a policy regarding Agency's collection, retention, use and disclosure of personally identifiable information. Such privacy policy shall clearly disclose that such personally identifiable information may be shared with Hurtigruten to facilitate and fulfill the applicable booking, and that Hurtigruten's collection, retention, use and disclosure of the information shall be subject to Hurtigruten's own privacy policies. Agency's privacy policy shall be clearly and conspicuously disclosed to passengers at all points where personally identifiable information is collected including, without limitation, on any websites, applications or other platforms through which voyages are sold to passengers and on any written forms distributed by Agency for the purpose of collecting personally identifiable information. Agency shall at all times adhere to its privacy policy and all applicable laws and commercial security standards applicable to the collection, retention, use and disclosure of personally identifiable information and related financial information. Agency shall ensure that it is authorized to, and has received all necessary consents and approvals to, request, receive and disclose to Hurtigruten the personally identifiable information disclosed to Hurtigruten and any personal information that may be necessary to share with Hurtigruten for Agency's performance under this Agreement. Unless expressly agreed by Hurtigruten in the Commission Agreement, nothing in this Agreement shall restrict the use of such information by Hurtigruten.

License Grant.

Hurtigruten hereby grants Agency a limited, royalty-free, revocable, non-transferable license to use the Hurtigruten's trademarks, service marks, trade names and logos as well as the images, videos, text and other content provided by Hurtigruten to you (through the Agency Portal or otherwise) for the sole purpose of promoting, marketing and distributing the voyages and cabins in accordance with this Agreement and any applicable standards, guidelines or specifications made available from Hurtigruten from time to time. Agency may not alter, edit or translate any of the marks or other content provided absent receipt of Hurtigruten's prior written consent. This Agreement does not convey to Agency any right, title or interest in the Hurtigruten intellectual property. Hurtigruten or its licensors, as applicable, shall retain all right, title and interest in and to the Hurtigruten intellectual property and all goodwill created by the use thereof shall accrue to Hurtigruten or such licensors, as applicable. Agency shall not take any action that would in any way impair the proprietary rights of Hurtigruten or its licensors in the Hurtigruten intellectual property. Agency may not use any content regarding Hurtigruten, its vessels or other products or services that is not provided by Hurtigruten, and Agency shall not scrape or otherwise obtain any content from any of Hurtigruten's websites, applications, social media accounts or other platforms.

Restrictions – Hurtigruten Brand Guidelines.

Agency shall not advertise, offer, market, distribute or sell voyages or exploit the Hurtigruten marks or other intellectual property in any manner, including, without limitation, on or through Internet search engines or directories, metasearch sites, aggregators, social media platforms or other Internet-based platforms, except as expressly provided in this Agreement. Without limiting the generality of the foregoing, Agency specifically may not:

(a) bid on, purchase, register or use, directly or indirectly, adwords, keywords, liked pages, hashtags or followed accounts involving the term "Hurtigruten," "Hurigruten.domain" or any vessel name (including any common misspelling or translation thereof) in any search engine, portal, metasearch or comparison site, sponsored advertising service or other internet-based platform;

(b) bid on, purchase, register or use, directly or indirectly, the term "Hurtigruten" (including any common misspelling or translation thereof) or any short keyword string that includes this term. For example,"Hurtigruten travel," "Hurtigruten cruise," "Hurtigruten Norway," "Hurtigruten Excursions,” “Hurtigruten [Ship Name]” or bidding on the product name "MS Spitsbergen," or any keyword string that includes this term. For example, "Midnatsol Antarctic" or "MS Midnatsol voyage;"

(c) bid on, purchase, register or use, directly or indirectly, variations of Hurtigruten or any Hurtigruten vessel name (including any common misspelling or translation thereof). For example "Hurtigruten.se," "Hurtigruten-spitsbergen," “www.Hurtigruten," “www.Hurtigruten.com" or “hurttigruta";

(d) bid on, purchase, register or use, directly or indirectly, domain names based on Hurtigruten or any Hurtigruten vessel name (including any common misspelling or translation thereof). For example "Hurtigruten.com," "hurttigruta.com," "Hurtigruten.se", "Hurtigrutentravel.com," "msspitsbergen" or "Hurtigrutenantarctica"; or

(e) purchase Pay Per Click advertising containing the Hurtigruten marks or other intellectual property (including any common misspelling or translation thereof). For example, "Hurtigruten.com," "Hurtigrutentravel.com," “hurtituten,” “HurtigrutenSpitzbergen,” "Hurtigrutennorway," "Hurtigrutencruise," or "Hurtigruten-cruise."

In addition, Agency may not, without Hurtigruten's prior written authorization, (i) issue any promotional cruise certificates, coupons or vouchers for Hurtigruten voyages, or (ii) use Hurtigruten marks or other intellectual property in, or offer Hurtigruten voyages in connection with, any sweepstakes or contest.

Agency acknowledges and agrees that a violation of the forgoing Restrictions would cause irreparable harm to Hurtigruten and any of its licensors, parent companies, subsidiaries or affiliates. If Hurtigruten determines that Agency has undertaken (or attempted to undertake) any of the activities prohibited hereby, Hurtigruten shall be entitled to pursue (without limiting any other remedies available to it) any or all of the following remedies: (a) injunctive relief for breaches of the license granted herein; (b) withhold all compensation payable to Agency beginning on the date Agency first violated this Section; or (c) permanently remove Agency from the Hurtigruten partner registry

Consent.

The licenses and consents given by Hurtigruten to Agency may be revoked by Hurtigruten at any time, with or without prior notice. Furthermore, upon revocation, Agency agrees to cease any activity being conducted by it in reliance upon such consent or license, including, without limitation, use of Hurtigruten intellectual property.

Termination.

Your Agreement with Hurtigruten may be terminated at any time by Hurtigruten on notice to you, unless otherwise expressly set forth in the Commission Agreement.

Disclaimer of Warranty.

EXCEPT AS MAY BE EXPRESSLY WARRANTED IN THIS AGREEMENT, THE AGENCY PORTAL AND ALL INFORMATION, CONTENT OR SERVICES PROVIDED BY HURTIGRUTEN TO AGENCY ARE PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND. HURTIGRUTEN EXPRESSLY DISCLAIMS ANY WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.

Indemnification.

Agency shall indemnify, defend and hold Hurtigruten and its affiliates and each of their owners, officers, directors, managers, employees, contractors, agents and representatives harmless from and against any damage, loss, liability, claim, expense, fine, assessment, penalty or expense (including reasonable legal fees and costs) caused by, arising from or relating to (or alleged to be caused by, arise from, or relate to, for purposes of defending claims):

(a) A material breach or violation of this Agreement by Agency or its affiliates or their respective agents, employees or representatives;

(b) Any negligent act, error or omission by Agency or its affiliates or their respective agents, employees or representatives;

(c) Any misuse of the Agent Portal or any information or services provided by Hurtigruten to Agency;

(d) The infringement, misappropriation or violation of any intellectual property right or privacy right of any third party with regard to any service, product or advertising of Agency or its affiliates, except to the extent arising out of marks or other intellectual property provided to Agency by Hurtigruten and used by Agency in full compliance with this Agreement;

(e) The collection, maintenance, storage, disclosure, use or transfer of "personally identifiable information" or "personal data" (as commonly defined under data privacy laws) by Agency or its affiliates, including, without limitation, Agency or its affiliates failure to comply with their privacy policies;

(f) Agency's or its affiliates' failure to comply with applicable laws; or

(g) Agency's or its affiliates' failure to pay any tax due and owing.

Insurance.

During the term of the Commission Agreement and for any period when Agency utilizes the Agent Portal, Agency shall maintain liability insurance of the type and amount consistent with industry practice, which, at a minimum, shall include, but not be limited to, Commercial General Liability covering bodily injury and property damage with a combined single limit of not less than $2,000,000 per occurrence/annual aggregate.. Such insurance shall include personal and advertising injury coverage and contractual liability coverage for the performance by Agency of its indemnity obligations set forth above. Insurance maintained by Agency shall name Hurtigruten and its affiliates and each of their owners, officers, directors, managers, employees, contractors, agents and representatives as additional insureds and shall be primary and non-contributory with any insurance maintained by Hurtigruten. Upon request, Agency shall deliver to Hurtigruten a certificate of insurance evidencing the above coverage.

Limitation of Liability.

HURTIGRUTEN SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, ECONOMIC OR PUNITIVE DAMAGES WHATSOEVER ARISING OUT OF THIS AGREEMENT EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION SHALL BE EFFECTIVE EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Compliance with Applicable Laws.

Each party represents, warrants and covenants to the other that it shall comply with all laws applicable to its performance under this Agreement, including, without limitation, those applicable to or addressing (a) the collection, storage, maintenance, use, disclosure and transfer of personally identifiable information, (b) consumer protection, (c) accessibility and use of reservation systems and processes by the disabled and (d) advertising.

Confidentiality.

The parties acknowledge and agree that certain information that they deem proprietary and confidential may be made available to, or accessed by, by the other, during the term of the Commission Agreement and/or in connection with Agency's use of the Agent Portal, and that such information shall not be disclosed or utilized by the receiving party for any purpose other than as permitted herein. Confidential information includes, but is not limited to, the terms of this Agreement, rates, booking information regarding cabins distributed by or through Agency and any other information or material marked confidential or that under the circumstances surrounding its disclosure should be reasonably understood to be confidential. Upon expiration or earlier termination of the Agreement, the receiving party shall destroy or return to the disclosing party all confidential information of the disclosing party in the receiving party's (or in the case of Agency, its Agency Travel Agency(ies)') control or possession.

Governing Law; Venue.

For any disputes arising out of this Agreement (which includes the Terms and the Commission Agreement), this Agreement shall be construed and controlled by the laws of the State of Washington (excluding its conflicts of laws principles). For any such dispute, the parties consent to the exclusive jurisdiction of the courts located in Seattle, Washington, and venue shall be in such courts.

Miscellaneous.

No waiver of any term or condition of this Agreement by Hurtigruten shall be deemed a further or continuing waiver of such term or condition or any other term or condition, and any failure of Hurtigruten to assert a right or provision under this Agreement shall not constitute a waiver of such right or provision. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of this Agreement will continue in full force and effect. You may not assign any of your rights in this Agreement, and any such attempt is void, but Hurtigruten may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest to Hurtigruten's business.

What currency and payment methods are accepted? Onboard currency is Norwegian Kroner (NOK). Visa and MasterCard are accepted. Guests use a cruise card to settle their account at the end of the voyage.

How many ports does the Coastal Express visit? 34 ports along the Norwegian coast.

Can I bring my vehicle on board at any port on the Coastal Express?

Yes, except for our seasonal stops in Geirangerfjord in summer and Hjørundfjord in autumn, as we don’t dock in these two locations. Instead, we anchor offshore, and guests are brought on board by tender boats.

Are pets allowed on Signature Voyages? Yes—must be booked in advance via Customer Service. Fees apply.

Are infants and children allowed on Signature Voyages?

Yes! Infants and children are welcome! They must share a bed or have a pre-booked crib (fee applies), but must be booked by phone as not all cabins are suitable.

Is there laundry onboard Signature ships? Yes. Token-operated laundry facilities available.

Is smoking allowed? Only in designated outdoor areas when not docked. No indoor or in-cabin smoking.

Are there any sustainability practices on board the Signature Line?

Yes, plastic use is minimized, waste is sorted for recycling, and guests are encouraged to conserve energy and respect wildlife.

Are luggage tags provided?

Yes, these are issued at the hospitality desks in the respective hotels before embarkation.