FAQs: Supporting your clients and your business
Helpful details to guide your clients along their journey: Reference for itineraries, packing tips, and onboard life.
Popular questions
tipping
What is the tipping policy on board?
It is not common practice to tip on our ships, but if you feel that crew members should be rewarded for providing exceptional service, tip boxes are placed in the restaurant together with envelopes.
pricing
How much is the deposit required to hold/confirm a booking?
We can hold a booking for 7 days with an initial non-refundable 25% payment if booking more than 90 days before departure. Any departures less than 90 days from the time of booking, will require a full payment.
groups
How can I book a group?
A group requires a minimum of 10 passengers. For group booking information please email us at [email protected]
discounts
Does Hurtigruten offer departures with no single supplement, so I can better assist my solo clients?
Our prices are based on double occupancy. However, to help your solo clients save, we frequently offer no single supplement on select voyages. This allows them to enjoy a private cabin at the same per person rate as those travelling in pairs. When searching for voyages, simply set the number of passengers to “1” to view eligible sailings.
commissions
Where can I find information about my agent/agency commission?
Our team can answer your questions on commission via email at [email protected] or feel free to contact your account manager directly. If you don't know who manages your account email us at [email protected]
payments
What happens if either I or my client fails to pay the remaining balance on time?
Our team will always remind you via email if there is an overdue payment prior to us cancelling the voyage. If the payment remains overdue it will be subject to cancellation.