Accessibility Statement for Hurtigruten.com

Last updated: 25 June 2025

At Hurtigruten, we believe exploring the world should be for everyone, which is why we are committed to providing equal access to our website, apps, and online services for all users, regardless of ability, technology, or circumstances.

We design and update our website in alignment with the Web Content Accessibility Guidelines (WCAG) and relevant national legislation, including the the European Accessibility Act (Directive (EU) 2019/882), the Disability Discrimination Act 1992 (DDA), and the Australian Government Digital Service Standard.

To support accessibility, we have implemented the following:

• Navigation using only a keyboard is supported across most of our website.

• We use a clear layout, consistent structure, and easy to read text.

• Images include descriptive alt text where needed.

• Forms, buttons, and menus are designed to be screen reader friendly.

• Links use descriptive and accessible text.

• We conduct ongoing audits and user testing to identify and resolve accessibility issues.

We know there’s still work to do.

Some content and third-party features, like booking widgets, maps, or filters, may not yet fully meet all accessibility standards. This can include older pages or archived content, as well as tools we don’t directly control.

We are actively working to improve these areas as part of our ongoing commitment to accessibility and development.

If you’re having trouble using our website, or if you spot something we could do better, we want to hear from you.

You can contact us by email, phone, or via our online feedback form:

• Email: [email protected]

• Phone (AU): 6186 280 2114

• Phone (NZ): 6432 882 084

• Click here to fill out our feedback form

We aim to respond to requests within 5 business days.

Lines are open Monday through Friday from 8 AM to 8 PM, and are closed on the 25th to 26th of December and 1st of January for holiday observance.

This statement reflects our ongoing commitment to accessibility under applicable laws and standards in the European Union and Australia.

If you are based in one of these regions and believe your accessibility concern has not been addressed appropriately, you may contact your country’s relevant enforcement authority under the European Accessibility Act and the Australian Human Rights Commission under the Disability Discrimination Act.