Contact us
From first questions to final details, we’re here to help you on your way along the coast.
We are here to help
Whether you have a question, want to plan your voyage, or need help with an existing booking, we’re here to make things easy.
Before you get in touch, you might find the answer you need in our FAQs or Help pages – they’re full of helpful tips our guests often ask about.
Frequently asked questions
We’ve gathered the most common questions from guests so you can find answers fast.
Preparing for your journey
Need help getting ready for your trip? From travel tips and packing ideas to arrival details and departure times, our Help hub has you covered.
Get in touch
Agent bookings: [email protected]
Guest bookings: [email protected]
Phone
Lines are open Monday through Friday from 8:00 AM to 8:00 PM, weekends from 9:00 AM to 4:00 PM.
Australia: +611300156371
New Zealand: +6432882084
Locations
Melbourne Office*: Suite 401, 477 Collins Street, Melbourne, 3000, Australia
Media Enquiries
General media enquiries: [email protected]
Marisa Jones (Head of Marketing Asia Pacific): [email protected]
Joe Zou (Regional Sales Manager, Asia-Pacific of China, Taiwan & Singapore): [email protected]
Kengo Kuno (Regional Sales Manager, Asia- Pacific for Japan & Korea): [email protected]
*The Melbourne office is not a reservation centre open to the public. To enquire or book, please contact our reservations team via phone or email or visit your local travel agent.
Share your feedback
Your experience matters to us. If you’d like to tell us how your journey went, or if you’d like to request a refund, please fill out our feedback form. We read every message and take your thoughts to heart.
