Popular FAQs

Go to our Excursions hub and select your voyage to view the available options. Click “Add” on the ones you’re interested in, then choose “Request to book” and enter your booking reference and passenger details.

Once submitted, our Customer Service Team will confirm your request and add the excursions to your invoice. Please note that you will not receive an email if your request is not possible – your excursion is only booked once you have received confirmation from us.

Alternatively, you can call or email our Customer Service Team and they can handle the booking process for you.

You can make payments online in My Booking or on our Make a Payment page. Your client number and booking reference are found on your invoice.

Payments can be made by card or bank transfer. If you choose bank transfer, please include your booking reference to ensure the payment is correctly allocated. We recommend emailing us once the transfer has been sent so your booking isn’t cancelled while the payment is processing. Bank transfer details can be found on your invoice.

Times vary depending on your voyage and itinerary. Click here for information on Original sailings on the Coastal Express, and here for Signature sailings on the Svalbard Line and North Cape Line.

Travel documents, including your itinerary and any relevant transfer vouchers, are issued via email approximately 30-45 days before departure, provided full payment has been received.

If you booked through a travel agent, your documents will be sent to them.

Please note that you will not receive any travel documents if you are a port-to-port guest.

We sail from Bergen to Kirkenes year-round, with ships departing each of our 34 ports almost every day. Click here to view our sailing timetable.

There's no single best time – Norway is extraordinary in every season. The best time to visit is simply the time that speaks to you.

Summer brings the Midnight Sun and endless days perfect for fjords and adventure. Winter wraps the coast in snow and Northern Lights magic. Spring bursts with waterfalls and new life. Fall glows with color and crisp, crowd-free days.

Learn more about the best time to visit Norway with our planning guide.

As our weather is so variable, the golden rule for any Norway cruise is to bring layers. Packing a mix of comfortable clothing from moisture-wicking base layers to lightweight T-shirts, insulating layers such as a fleece to keep you warm, and outer layers made up of a windproof and waterproof shell, mean that you can quickly adapt to changing weather and temperatures. The key is to adjust your layers: start light indoors and add warmth as needed when venturing outside.

Read more about what to pack for a Norway cruise in our packing guide.