Help Center - FAQs

The information and descriptions have been checked by our staff and/or local agents to ensure they are correct. However, changes may occur after the date of publication, and there may be occasions when Hurtigruten or local suppliers may withdraw some facilities.

Should we become aware of any significant change, that may be considered to have an effect on the enjoyment of your holiday, we will do our best to advise you. Many areas we visit are very remote and affected by prolonged cold or with various degrees of difficulty on their terrain. The facilities on offer will be subject to local conditions.

We will send you a new updated travel itinerary.

A SMIF (or Sailing Manifest Information Form) is a document used in the travel and transportation industry, particularly for cruise ships. It is a form that passengers often fill out before embarking on a a cruise to help ensure passenger safety, security, and logistics during the journey. Additionally, it may be used for immigration and customs purposes.

The form typically collects important information about passengers, including:

• personal information

• emergency contact information

• passport details

• medical details

You do not need your PIN code for using a credit card to make a payment online or via the phone. However, a lot of banks might send a confirmation code or security check to your mobile phone. You will also be required to provide the following information:

• Credit Card Type

• Card Number

• Expiration Date

• Card Verification Code (CVV)

Please have these to hand when making your booking.

You can either pay online by clicking here.

Alternatively, if you'd like to speak to a booking consultant you can call us at +

We accept Visa, Mastercard, Maestro, American Express, UnionPay, and JCB. Please Note: Some card providers may charge a foreign transaction fee for cards issued outside the EU, UK, and US when processing the payment, please check with your bank regarding these fees. Hurtigruten is not responsible for this fee and does not receive any portion or benefit from these fees. It is also possible to make a payment via bank transfer. For details please see your invoice. Unfortunately, we don’t accept payment via cheque. If you are having trouble making a payment online, please call us as per the details above. 

Some card providers may charge a foreign transaction fee for cards issued outside the EU, UK, and US when processing the payment, please check with your bank regarding these fees. Hurtigruten is not responsible for this fee and does not receive any portion or benefit from these fees.

We can hold a booking for 7 days with an initial non-refundable 25% payment if booking more than 90 days before departure. Departures less than 90 days from booking, will require full payment. Any outstanding balance must be settled 90 days prior to departure. It is possible to make a payment on two separate cards - please visit the 'Make a Payment' page. If you are having trouble making a payment online, please call us as per the details above. 

We can hold a booking for 7 days with an initial non-refundable 25% payment if booking more than 90 days before departure. Departures less than 90 days from booking, will require full payment. Any outstanding balance must be settled 90 days prior to departure.

Unfortunately, we are unable to extend the final due date. To confirm your booking, payment is needed within 7 days.

Upon completion of your booking, you will receive a confirmation email to the email address supplied. This also includes your booking reference number which will be needed if paying via deposit. 

Departures less than 90 days from booking, will require full payment.

If you have already paid a deposit, any outstanding balance must be settled 90 days prior to departure.

We do not take any automatic payments for the outstanding balance. After paying a deposit, you will receive a payment link that is unique to your booking and where any outstanding balance can be settled.

To make a payment online please visit the 'Make a Payment' page. We accept Visa, Mastercard, Maestro, American Express, UnionPay, and JCB. It is also possible to make a payment via bank transfer. For details please see your invoice.

Unfortunately, we don’t accept payment via cheque. If you are having trouble making a payment online, please call us as per the details above. 

If your payment has failed or struggling to make payment online through your debit/credit card, please contact your bank in the first instance.

Please go to the airport as planned. If you have multiple flights to your destination and the first flight is delayed, please board the flight. It is possible that your flight will still make it on time or the other aircraft will wait for the delayed passengers.   

If you miss a connecting flight, head to the airline’s service desk at the intermittent airport and ask for a new flight to your destination. Often, the airline has already rebooked you. While doing so, please also contact us.  

Please ask the service desk at the airport for an earlier flight if your new departure time will cause you to miss the ship's departure. You should arrive at the airport closest to your departure port at least 90 minutes before the ship departs. If this is not possible, please contact us for further arrangements. 

If you have booked your flights with us:

Please contact us if you have not been automatically rebooked or if your new flight times mean you cannot embark the ship on time. Call our Emergency Handling team and they will be able to look into this and advise on the issue. The telephone number for our Emergency Handling team is + 44 33 08 08 18 84, also detailed within the UK Coastal Express arrival and departure information booklet.

If you have booked your flights through a third party:

Please check your booking on the airline’s website using the reference number from the airline. You may have already have been rebooked to an alternative departure. If you have been automatically rebooked, please check that your new flight arrives in time to embark the ship. You should arrive at the airport closest to your ship’s departure port at least 90 minutes before the ship departs. If the arrival time is for when the ship is due to depart or very close to the departure time, or you have not been re-booked, please do make contact with the airline or the third party through which you booked this flight or our emergency handling team for advice.

Please contact the airline’s service desk at the airport. The airline should offer you new flights, and if necessary, a hotel stay. If you receive new flight times, please check if you will arrive at the airport closest to the departure port of the ship at least 90 minutes before the ship departs. 

Please contact us if the service desk at the airport is not able to help you or the new flight times are too late for making it onboard the ship. 

Please check the transfer timetable and take the next bus. If there are no more transfers that day or if the last transfer will not get you to the departure port of the ship on time, please take a taxi. If you are not able to arrive to the port on time, even with a taxi, please contact us. 

You will first need to register your missing luggage at the airport or online via the airline’s website. Missing luggage can take time to locate. Therefore, during the registration process, please add all the places you will stay during your trip, including the ship and any hotels, and the dates you will stay there. The airline will give you a Property Irregularity Report (PIR) receipt for the missing luggage. 

Please bring your PIR receipt to our onboard reception if your luggage has not been delivered to you before boarding the ship. Our staff will support you with getting the bags delivered onboard. In the meantime, we will assist you with how and where to buy necessary items. We will do our utmost to assist in acquiring medication, but we cannot promise results. It is therefore highly recommended that you place very important items that you need immediate access to in your carry-on case. 

Please make sure to keep all the receipts for your claim towards the airline.     

For return flights, you must register your missing luggage at the airport or online via the airline’s website. Your luggage will be delivered to your home address by the airline as soon as possible.

If you plan to skip any flights from your flight itinerary you need to let us know first about this change. This is due to Airline Flight Sequence requirement and your tickets needs to be updated so that not all flights are automatically cancelled by the airline.  

If you have booked your flights through us and you are informed either prior or at the airport that your airtickets are set to stand-by, this is mostly due to airline overbookings. Please be aware that we do not book any stand-by tickets and you have the right to demand a seat on the flight. Please note that the airlines are informed that you have booked a cruise and need to arrive on time to your destination.  

For guests travelling on a Select or Platinum fare, you will be able to choose a cabin grade and cabin number at no extra charge (subject to availability). The cabin number for guests travelling Bergen - Kirkenes or Kirkenes - Bergen on a Select fare is available for a fee.

For guests on a Basic fare, your cabin grade and number will be assigned to you at the on-board check-in.

Please note that cabins on decks with access to outside areas may sometimes have an obstructed view and/or have other passengers walking past their window. Some cabins may experience some noise and vibration during docking and loading of goods. This varies depending on the location of your cabin.

Please ask our reservations team for advice on the best cabin location for you. 

Check-in

In Bergen, embarkation is from 16.00, with departure at 20.30. 

Check-out

Normal check-out from cabins is at 12.00. It is possible to buy a later check-out at the reception if it is available:

• NOK 300 for 1-3 hours

• An additional NOK 100 per hour for more than 3 hours

Ports with earlier check-out:

• Bergen (at 10.00 a.m.)

• Kirkenes (at 8.00 a.m.)

• Trondheim (at 8.00 a.m.)

• Tromsø (southbound - at 8.00 p.m.)

All our Coastal ships (except MS Vesterålen) have a Coastal Experience Team on board, who run a special programme of activities including lectures and presentations, photography workshops and offshore hikes and excursions. 

On board MS Vesterålen, this service is carried out by the Tour Leader or by the reception team.

Norwegian Kroner (NOK) is the onboard currency. Most major currencies may be exchanged on board. Visa and MasterCard are accepted.

A cruise card can be obtained and used for payment for extras and settled at the end of your voyage.

We offer a wide range of plant-based options for lunch and dinner. Our chefs can also cater for special diets and some food allergies if you let us know ahead of time. It is very important that, at the time of booking, you make a point to tell us clearly about any food allergies you have.

Although some passengers choose to change for dinner, the dress code is casual rather than formal.

• See our packing list recommendations 

The use of passenger-operated drones is not permitted during your voyage. Drones can hinder the user’s safety, disturb vulnerable wildlife, and affect other guests’ personal security.

The sockets used on board are the 220v AC, two-pin Continental type. Please bring your own adapters with you if needed. 

To avoid delays, all guests must be ready for boarding no later than 15 minutes before departure in all ports. If you board the ship in Bergen, you need to be in the terminal no later than 30 minutes before departure.

You’ll have the option to explore the ports we visit at your leisure. You can see our sailing plan here. Please ensure that you are back on board in time, especially if the ship arrives with a delay but departs on time to keep to the schedule. The departure time will always be clearly displayed at the gangway.

Please note that the ship cannot wait for late passengers. If you miss your ship, you will need to arrange transport by yourself and at your own expense to the next port on the schedule. 

Our main restaurant, Torget, is open for three meals a day and offers a varied selection of dishes. Breakfast is served from 7am, with a range of hot options and a buffet of fresh bread, fruit, yoghurts, eggs, pancakes, smoothies, and juices. From 12pm, you can tuck into a menu of à la carte options based on the season’s best ingredients, while a three-course à la carte dinner is served from 6pm. Guests will find a variety of plant-based options on the menu for lunch and dinner.

Guests can also enjoy a taste of Arctic fine dining at Kysten, where the menu has been carefully curated by our Culinary Ambassadors. For a more relaxed meal, guests can head to Brygga, our onboard bistro, which offers a delicious menu of salads, sandwiches, burgers, and pizzas.

Those with a sweet tooth will want to pay a visit to Multe, our onboard bakery, where guests can tuck into waffles loaded with generous dollops of whipped cream or ice cream. 

• Read more about the restaurants onboard The Coastal Express

It is not common practice to tip on our ships, but if you feel that crew members should be rewarded for providing exceptional service, tip boxes are placed in the restaurant together with envelopes.

We offer complimentary Wi-Fi on board our ships. Guests on a Basic fare will first need to register on our 1893 Ambassador loyalty programme to access the Wi-Fi. It’s free to sign up and you’ll also have access to discounts and a range of other benefits.  

Please note that the Wi-Fi signal varies depending on different locations on the ship. As the ship sails in remote regions of Norway, speeds may also be slower and not suitable for streaming services. 

There is no doctor or pharmacy on board. However, officers are trained in first aid and can provide emergency medical assistance. The ships are also close to land should urgent medical assistance be required.

While on board, all guests are asked to maintain good hand hygiene, and to wash hands regularly. You are required to wash or sanitize your hands before all meals. Hand sanitizer is available all over the ship.

We use air-conditioning systems that provide constant air supply - the air is not recycled.

All guests must have personal travel/health insurance. If you depend on medication, please remember to bring sufficient supplies to last through any unforeseen delays. Such delays, while rare, can and do happen. We also recommend that you keep your medication in your hand luggage, properly labelled, and with clear instructions for its use.

If you need to bring a prescription, Norwegian pharmacies require this in paper format with a doctors' signature. Mobile, email or app prescriptions will not be accepted.

Norwegian and English are the official onboard languages.

Some members of the Coastal Experience Team (or the Tour Leaders on board MS Vesterålen), reception staff and service crew also speak German. On board MS Richard With, some members of the Coastal Experience Team speak French.

Most of our excursions are guided in two or three languages. Please contact the Coastal Experience Team or Tour Leader on board for further information.

Laundry rooms with washing machines, dryers and irons are available on all ships. Tokens can be purchased at reception.

Hot tubs can be found on all ships except MS Vesterålen and MS Trollfjord. All ships have fitness rooms.

Luggage handling is not included in the cost of your holiday. Unless you are embarking or disembarking the ship at the Hurtigruten Terminal in Bergen, you will need to carry your own luggage on and off the ship at all other ports.

All ships have at least one cabin equipped for travellers using a wheelchair.

It is a safety requirement that all passengers attend a compulsory safety briefing in Bergen and Kirkenes before the ship leaves port. After embarkation, the crew will greet you and conduct the mandatory safety brief at intervals. The briefing lasts between 10-15 minutes and is mandatory for all guests, including those who have travelled with us before. 

The briefing will include a demonstration of how to put on a life jacket and the instructions to be followed in the unlikely event of an evacuation or other emergency during the voyage. There will be an opportunity to ask questions if you have any concerns.

Please familiarise yourself with the emergency procedures as shown in the cabins (there is a diagram on the cabin door and in public areas), and ask at reception if in doubt.

In many ports, there may be a good deal of activity on the quay with cars joining/leaving the ships and/or goods being loaded or unloaded. Please be alert to such traffic when embarking and disembarking.

All our ships have a shop stocked with a selection of high-quality products. We sell clothing by high-end Norwegian brands and outdoor equipment suitable for excursions and hikes, as well as gifts and souvenirs. There is also a small selection of toiletries available for purchase.

We recommend pre-booking excursions to avoid disappointment. You can do this up to four weeks prior to departure.

Any remaining excursion places will be sold on board and will be charged in Norwegian Kroner at the ship’s exchange rate. 

Please note that all excursions are provisional and subject to change – weather and sea conditions may affect the viability of certain excursions. Excursions may also be subject to minimum/maximum numbers.  

• See all excursions

Smoking, including e-cigarettes and vaping, is only permitted in designated areas on the outside decks. However, all forms of smoking are strictly forbidden even in designated areas when the ship is in port and refuelling. The crew will advise guests when this is the case.  

A cleaning fee of approximately NOK 1500 will be charged for smoking in the cabin. This is to cover the cost of washing bedding and curtains to bring the cabin back to a non-smoking standard.

Our voyage prices are based on two people travelling together and sharing one cabin. A guest wishing to travel solo will be expected to pay a percentage of the cabin rate. However, we occasionally offer no single supplement. Please refer to our special offers for the latest specials. 

If you are travelling alone, you will have a whole cabin for yourself and won't be sharing with another traveller.

All our ships are equipped with stabilisers for smoother sailing. However, please be aware that the ship may still sway when winds and waves are high. 

We highly recommend pre-booking a spot on the car deck. You can show up on the day, but there's no guarantee we'll have a free space.

Please be ready to drive on board at 18.00 in Bergen and no later than one hour before departure in Trondheim, Bodø, Tromsø and Kirkenes. For all other ports, please arrive no later than 30 minutes before departure. 

In most ports, you park your car, walk on to the ship, check in, and then return to your vehicle. Our crew will then inform you when it’s your turn to drive on board. In Bergen, please walk into the terminal and check in.  

We ask guests embarking at ports where we dock for 15 minutes or less to drive onto the ship before checking in. A member of our car deck crew will hand you a transit card. Please show this card to reception staff during check-in. Check our sailing plan to see how long we stay in each port.

Please provide reception staff with the following information during check-in: 

• License plate number 

• Type of vehicle 

• Colour of vehicle 

You will receive your vehicle access pass during check in, which must be shown to the crew on the car deck.

In Bergen, there is  a car park near the terminal marked with ‘Kystruten and FjordLine’.  

In Trondheim and Bodø, there is a car park close to the pier. 

In Tromsø, vehicles must be parked in public car park near the terminal building.  

In Kirkenes, there's a marked parking lane on the pier. 

Our smaller ports do not usually feature a car park. However, you can park in a suitable place close to the pier.  

Please note: The order vehicles enter the ship depends on their port of disembarkation. You’ll receive further information during check-in.   

In many ports, our crew can drive your vehicle on and off the ship. However, please note that we cannot guarantee this service. 

Yes, except for our seasonal stops in Geirangerfjord in summer and Hjørundfjord in autumn, as we don’t dock in these two locations. Instead, we anchor offshore, and guests are brought on board by tender boats. 

The following dimensions apply to vehicles: 

For safety reasons, we will not be able to board vehicles with LPG or CNG gas. This applies even if the tank is empty.

Unfortunately, no caravans or trailers are allowed on board. 

Guests must take any luggage they need with them for the trip and embark via the terminal in Bergen and via the Hurtigruten pier in the other ports. Luggage must not be transported through car decks.

Please be aware that luggage handling is not included in your voyage, unless embarking or disembarking the ship at the terminal in Bergen. You’ll need to carry your own luggage on and off the ship at all other ports. 

No, as guests aren’t allowed on the car deck while the ship is sailing. Therefore, please take the luggage you require from your vehicle and board via the terminal in Bergen and via the pier in other ports.  

The car deck only opens when the ship is docked. Therefore, you can enjoy the views right up until we reach land. The crew will show you to your vehicle, and you can start your engine when notified.

Please note: On southbound sailings, the crew drive all vehicles off the ship in Trondheim due to the early hour (06.30) of our arrival. You can collect your keys in reception. 

If you’re travelling on a full voyage, you’ll be able to choose your cabin grade and cabin number at no extra charge (subject to availability). If you’re on a half voyage, it is not possible to choose your exact cabin number. 

Please note that cabins on decks with access to outside areas may sometimes have an obstructed view and/or have other passengers walking past the window. Some cabins may experience noise and vibration during docking and loading of goods. This varies depending on the location of your cabin. Please ask our reservations team for advice on the best cabin location for you.

During your voyage, our onboard Coastal Experience Team will enhance your experience by offering an exciting programme of activities and 'edutainment'. Join one of their expert lectures and learn about Norway's wildlife, history, culture and geology, or listen to one of their 'tiny talks' about natural phenomena such as the Northern Lights. 

Our Coastal Experience Team also issues a daily programme of optional onshore excursions and activities, including hikes, snowshoeing or fishing trips. They also have photo equipment for rent and are on hand to help you get the most out of your photography during your voyage. 

Norwegian Kroner (NOK) is the onboard currency.

We operate a cashless system on board and accept Visa, MasterCard, and Diners Card. You can also use your cabin card on board to order snacks, drinks, meals, excursions, and guided hikes. The balance is then settled at the end of your voyage.

We offer a wide range of plant-based options for lunch and dinner. Our chefs can also cater for special diets and some food allergies if you let us know ahead of time. It is very important that, at the time of booking, you make a point to tell us clearly about any food allergies you have.

The sockets used on board are the 220v AC, two-pin Continental type. Please bring your own adapters with you if needed. 

To avoid delays, all guests must be ready for boarding no later than 15 minutes before departure in all ports. If you board the ship in Bergen, you need to be in the terminal no later than 30 minutes before departure.

You’ll have the option to explore the ports we visit at your leisure. Please ensure that you are back on board in time, especially if the ship arrives with a delay but departs on time to keep to schedule. The departure time will always be clearly displayed at the gangway.

Please note that the ship cannot wait for late passengers. If you miss your ship, you will need to arrange transport by yourself and at your own expense to the next port on the schedule.

Luggage handling is not included for disembarking guests on the Svalbard Line. In Bergen, all travellers need to walk through customs with their luggage and transport their own luggage from the cabin. Information regarding luggage handling and disembarkation at other ports is available when on board.

For more details on check-in times for your voyage, please see the following:

• Arrival and departure information for the North Cape Line

• Arrival and departure information for the Svalbard Line

Your voyage is full board with all meals included.

As part of our Norway’s Coastal Kitchen concept, dishes are made from locally sourced ingredients, many of which are freshly fished, plucked, and farmed, and then delivered directly to our ships at the ports we visit.

Breakfast is served from 7am in the main restaurant Flora, and consists of a selection of cold meats, cheeses, eggs, cereals, and fruit, with freshly baked bread, pastries, and sveler pancakes. Lunch and dinner are served à la carte from 12pm and 6pm.

Brasserie Árran takes its inspiration from Norway’s Sámi people, and serves traditional dishes for lunch and dinner.

Suite guests can also choose to dine Røst, our fine-dining restaurant, where a Norwegian-inspired afternoon tea and à la carte dinner is served. Cabin guests can also dine here for an additional charge. Check the opening times when on board.

On evenings with fixed seating, Suite guests can request their preferred dining time when booking, although this may be subject to availability. Cabin guests will be assigned their dining time when they first check-in on board.

• Read more about the restaurants onboard MS Trollfjord

It is not common practice to tip on our ships, but if you feel that crew members should be rewarded for providing exceptional service, tip boxes are placed in the restaurant together with envelopes.

We offer complimentary Wi-Fi on board MS Trollfjord. 

Please note that signal varies depending on different locations on the ship. As the ship sails in remote regions of Norway, speeds may also be slower and not suitable for streaming services.

There will be a fully trained, qualified nurse on board. The ship is also never too far from land should urgent medical assistance be required.

While on board, all guests are asked to maintain good hand hygiene, and to wash hands regularly. You are required to wash or sanitize your hands before all meals. Hand sanitizer is available all over the ship.

We use air-conditioning systems that provide constant air supply - the air is not recycled.

All guests must have personal travel/health insurance. If you depend on medication, please remember to bring sufficient supplies to last through any unforeseen delays. Such delays, while rare, can and do happen. We also recommend that you keep your medication in your hand luggage, properly labelled, and with clear instructions for its use.

If you need to bring a prescription, Norwegian pharmacies require this in paper format with a doctors' signature. Mobile, email or app prescriptions will not be accepted.

Norwegian and English are the official onboard languages. The Coastal Experience Team, reception staff, and crew also often speak German as well.

Most of our excursions can also be conducted in two or three languages. Please contact the Coastal Experience Team on board for further information.

It is a requirement that all passengers attend a compulsory safety briefing in Bergen, Longyearbyen, Tromsø, or Oslo, depending on where you first board the ship. If your voyage starts in Bergen, the safety briefing will be in the terminal lounge before embarkation. In Longyearbyen, Tromsø, or Oslo it will be on board the ship after embarkation. The briefing lasts between 10-15 minutes and is mandatory for all guests, including those who have travelled with us before. 

The briefing will include a demonstration of how to put on a life jacket and the instructions to be followed in the unlikely event of an evacuation or other emergency during the voyage. There will be an opportunity to ask questions if you have any concerns. Please familiarise yourself with the emergency procedures as shown on the diagram on your cabin door and in public areas, and ask at reception if in doubt.  

There is an onboard shop stocked with a selection of high-quality, handcrafted, local goods. We sell clothing by well-regarded Norwegian brands, outdoor equipment suitable for excursions and hikes, as well as authentic gifts and souvenirs. There is also a small selection of toiletries available for purchase.

We recommend pre-booking excursions to avoid disappointment. You can do this up to four weeks prior to departure.

Any remaining excursion places will be sold on board and will be charged in Norwegian Kroner at the ship’s exchange rate. 

Please note that all excursions are provisional and subject to change – weather and sea conditions may affect the viability of certain excursions. Excursions may also be subject to minimum/maximum numbers.  

• See all excursions

Smoking, including e-cigarettes and vaping, is only permitted in designated areas on the outside decks. However, all forms of smoking are strictly forbidden even in designated areas when the ship is in port and refuelling. The crew will advise guests when this is the case.  

A cleaning fee of approximately NOK 1500 will be charged for smoking in the cabin. This is to cover the cost of washing bedding and curtains to bring the cabin back to a non-smoking standard.

MS Trollfjord is equipped with stabilisers for smoother sailing. However, there may still be some swaying when winds and waves are high.

Since 2018, we have banned the use of non-essential plastics on our ships, and encourage our guests not to bring them on board. Please remember to turn off lights when leaving your cabin and unplug any electrical transformers when not in use. When ashore, kindly bring your litter back to the ship or dispose of it in public bins.

Rubbish sorting and recycling is standard practice aboard MS Trollfjord. 

Whenever we are near wildlife, please heed the advice of your Coastal Experience Team and excursion guides, and act in a way that does not interfere with the wildlife’s natural behaviour.

• Read more about our green credentials