Practical information: MS Roald Amundsen
The information and descriptions have been checked by our staff and/or local agents to ensure they are correct. However, changes may occur after the date of publication, and there may be occasions when Hurtigruten or local suppliers may withdraw some facilities or additional measurements made by the ship management to comply with covid restrictions. Should we become aware of any significant change, which may be considered to have an effect on the enjoyment of your holiday, we will do our best to advise you. Many areas we visit are very remote and affected by prolonged cold weather or difficult terrain. The facilities on offer will be subject to local conditions.
Every expedition cruise is unique. All routes and excursions are provisional and subject to change as weather, sea and/or ice conditions may affect the itinerary. Excursions may also be subject to minimum/maximum numbers. Hurtigruten Expeditions reserves the right to change the itinerary and the content of excursions without prior notice (see terms and conditions).
Hurtigruten Expeditions cannot allow children under the age of 5 to travel with us to Antarctica and South Georgia. For safety reasons, children under 12 years of age will be considered for participation in excursions at each landing.
The MS Roald Amundsen is suitable for wheelchair users. Persons in need of special assistance must travel with a companion. Please note that the gangway must be used for wheelchair users to embark and disembark. In ports where tidal conditions or other circumstances require the use of a portable gangway, or during landings with expedition boats, it is not possible to use/take wheelchairs. Embarkation or disembarkation in Nome, extension tours to Machu Picchu, the Galapagos Islands, and Lake Titicaca are not suitable for wheelchair users. Guests who use a wheelchair must bring their own standard size, foldable chair.
The airfares offered are special package tour fares, which cannot be altered or cancelled without charge. All flight package prices are based on specific booking classes. If the relevant booking class is not available, a supplement may apply. On most intercontinental flights and some continental flights, drinks, meals, and snacks are included in economy class. If not included, drinks and snacks will be available for purchase. We can offer upgrades to business class on some routes. Depending on the airline, this may also include seats with more legroom. Upgrades are not available on all flights. Luggage allowance varies between airlines and charges may apply if you exceed this limit, or carriage may be refused. As a general rule, each guest can carry a piece of hand luggage weighing approx. 6-8 kg (dimensions and weight depend on the respective airline) on board. Your baggage allowance is set to 1PC (23 kg) but may vary depending on the flight connection; please check with your airline. Further transport guidelines can be found in the respective terms and conditions of our flight partners. If you are planning to take a wheelchair or need assistance at the airport, please advise us at the time of booking. Flights may be scheduled early in the morning or late in the evening, as they are adapted to our travel arrangements and cruises. Please note that some flights may require transfers or stopovers. Times and/or route changes, as well as a change of aircraft type, are reserved. Our common flight partners are Lufthansa, British Airways, KLM/Air France, Norwegian Air Shuttle, Scandinavian Airlines, LATAM, Iberia, and Iceland Air. Please note that rebooking or reimbursement of an already issued ticket before departure is only possible for a fee. A transfer or refund of a ticket after departure is not possible. Any flight times advised at the time of booking are provisional and subject to change; please check before you travel.
Included flight Buenos Aires-Ushuaia
Our flights from Buenos Aires to Ushuaia and vice versa are operated by a South American Airline. Flights usually depart Buenos Aires early in the morning, and arrive at Buenos Aires in the afternoon or early evening upon return. Please note that the airline will confirm the final flight times between Buenos Aires and Ushuaia only a few days prior to the day of departure. For final flight times and your boarding pass, please contact our hospitality desk at the hotel in Buenos Aires before your cruise.
Only economy class is available on these flights, and no upgrades in higher booking classes is possible. A light meal and non-alcoholic drinks will be served during the flight. You can travel with checked luggage at a maximum weight of 23 kg, and bring one carry-on bag onboard with a maximum of 8 kg.
Please note that this luggage allowance can differ from the airline you use for your long-haul flight to/from Buenos Aires. We kindly ask you to check your flight baggage terms and conditions and confirm you are within all luggage allowances.
Please note that our flights between Buenos Aires and Ushuaia depart from and arrive at Ezeiza International Airport Pistarini (EZE) . The airport used is subject to change. The latest information will be provided with your travel documents.
Due to late notice about the charter flight times, we strongly recommend planning for an overnight stay in Buenos Aires at the end of your voyage so that connecting flights are not missed. We are unable to accept responsibility if you miss your own booked return flight in the event of a delay of the flight between Buenos Aires and Ushuaia.
Included flight Vancouver-Nome
The flights from Vancouver to Nome and vice versa are operated by different Canadian or US airline partners, and usually depart Vancouver early in the morning and arrive at Vancouver in the evening upon return.
Only economy class is available on these flights, and no upgrades in higher booking classes is possible. A light meal and non-alcoholic drinks will be served during the flight. You can travel with checked luggage at a maximum weight of 23 kg, and bring one carry-on bag on board with a maximum of 8 kg. Please note that this luggage allowance can differ from the airline you use for your feeder flight to/from Vancouver. We kindly ask you to check your flight baggage terms and conditions, and confirm you are within all luggage allowances.
We are unable to accept responsibility if you miss your own booked flight to/from Vancouver in the event of a delay of the flight between Vancouver and Nome.
The standard of the hotels we use is equivalent to 4-5 stars, centrally located or if more convenient for your booked arrangement, close to the airport. There is no official hotel rating in Norway and local hotel categories apply. All rooms have private facilities. Single rooms may be smaller and less conveniently situated, and may be double rooms for sole occupancy or purpose-built single rooms. Hotels may charge for some facilities, e.g. saunas. The price for the overnight stay includes breakfast, unless otherwise stated on your confirmation.
Hurtigruten offers a choice of optional Pre- and Post-Programmes that can be added to your Hurtigruten journey. This can be a half or full-day excursion, or an overnight tour. Please note programmes are subject to change, and a minimum number of participants applies. For guests who are not fully mobile, Pre- and Post-Programmes are on request.
There is an English-speaking physician and nurse on board always. The ship has a small medical facility with the necessary equipment and medication to handle small emergencies. In the event of a serious emergency, the nearest hospital will be contacted. Medical consultations as well as medicines will be charged to the passenger affected. All guests must have personal travel/health insurance. If you depend on medication, remember to bring sufficient supplies to last through any unforeseen delays. We also recommend that you keep your medication in your hand luggage, properly labelled, and with clear instructions for its use. If you depend on vital medication, please inform the ship’s doctor upon arrival. Illness on board can lead to quarantine, and orders from the ship’s physician and captain must be followed.
Please take a few minutes to familiarise yourself with the required travel documents you will be asked to provide prior to boarding the ship. It is the sole responsibility of the guest to identify and obtain all required travel documents, and have them available when necessary. A passport is the only valid identification. For some destinations, your passport must be valid for more than six months after you return to your home country. At check-in on board, passports will be collected in order to clear immigrations and customs. It is the responsibility of each guest to ensure they comply with any visa travel document requirements at the time of travel. Please pay special attention to the ESTA/ETA regulations for our North America and Canada cruises. See details here.
On some expedition cruises, vaccinations can be recommended or may be required (e.g. vaccine against yellow fever). All passengers are responsible for ensuring they comply with any requirements at the time of travel. See details here.
Transfers are included as shown in your booked arrangement (please see your booking confirmation). Hurtigruten offers bus transfers from the airport to the pier and some hotels. The transfer times are set according to the ship’s arrival and departure times, and your arrival and departure times. Delays at the airport are possible. The duration of the airport transfer can vary depending on the destination, but it takes usually between 45-60 minutes (depending on traffic). Exceptions are possible where a longer transfer time is needed, due to a greater distance between airport and port. With your travel documents you will receive further information on your transfer.
For guests who are not fully mobile, wheelchair accessible transfers are available on request.
On board dress is informal. For all expedition cruises, we advise you to bring breathable rain and windproof clothing. A warm hat, gloves, scarf, and thermal clothing including thermal underwear can be useful, when sailing to cold destinations.. Sturdy shoes are important for shore excursions and landings, and a walking stick/trekking pole may be useful. For additional information about footwear, see separate point “Equipment loans”.
Life on Board MS Roald Amundsen
Guests are reminded that only beverages sold and/or provided in the restaurants, bars, cabins, and suites can be consumed on board. Any alcoholic beverages purchased in ports-of-call will need to be stored separately on board the ship by our crew. Your purchases will be returned to you and delivered to your cabin on the last day of your sailing.
There are a wide range of comfortable cabins on board for you. You may experience some noise and vibration in some of the cabins. This varies depending on the location of your cabin. Noise affects people differently and what may be a problem for one guest may not be a problem for others. Please be aware that some cabins on decks with passenger access or lifesaving equipment may have an obstructed view.
The tap water in your cabin is potable.
You will be issued a cruise card upon arrival on board as part of the check-in procedure in accordance with ISPS regulations. All our guests are requested to wear this card when disembarking the ship in all ports of call and landings. The card serves as a control system on the gangway, enabling the ship to know which of our guests are on board or ashore at any time. This card, in addition to being the key card for your cabin, is also your payment card on board. The card is the only means of payment for the onboard facilities. To activate the cruise card account, you must have a Visa, Diners, or MasterCard.
The evening before the cruise ends, the account will be totalled and settled on board and a receipt will be emailed to you. Please note that when using your credit card on board the ship your account will be debited in Euros, the official currency on board the ship. Credit cards that are used to make payments on board must be valid for at least three months after the journey has ended. The rate of exchange will be the one stipulated by your credit card company. Please note that there are no money exchange services or facilities for cash withdrawals on board.
The daily programme is shown on the information screens around the ship and on the TV in your cabin, with each day’s port calls, landings, lectures, meals, and activities on board. For easy access to daily updates on board , we recommend using the Hurtigruten onboard app. For more information about the Hurtigruten app, please see here.
All our published plans are subject to change.
Please note the use of passenger-operated drones is not permitted during your voyage. This is for general safety as well as the protection of the vulnerable wildlife and other guests’ personal security.
The plugs in your cabins are all 220V/50hz. Suites have 110V for shavers. The plugs are continental two pin plugs, which may require an adapter.
On many of our expedition cruises we are landing in areas covered with snow. Terrain might be muddy, uneven, wet, and very slippery. The weather may be inclement and cold. This is part of being an explorer.
In Antarctica, it is mandatory to use rubber boots for all landings. For nature landings in Arctic Canada or other locations, rubber boots are recommended. A pair of special purpose boots can be borrowed on board free of charge for the duration of your cruise, and we will make sure that they are rinsed and declared clean from seeds and other biological material after every landing. This is to avoid unintentionally spreading invasive species into fragile environments. We carry sizes from 32 to 50. If you need a smaller or larger size than this, or prefer to wear your own boots, you are welcome to bring private rubber boots, but please be advised that our Expedition Team will have them checked before going ashore, to make sure they are suitable for landing.
We also lend out walking sticks on board. If you are more comfortable using your own walking sticks, bring them along with you, but bear in mind that they must be properly cleaned and disinfected after every landing.
The Hurtigruten APP is your digital guide onboard, it is recommended to download it before you come onboard, To be able to follow the activities on board, make restaurant reservation, book tours and find A-Z info here from the minute you step onboard. The App will only work while you are on board as it is connected to the ship’s Wi-Fi.
We offer Wi-Fi on board. But on expedition cruises to remote destinations, coverage and speed will be very limited. Internet will be provided through a satellite connection (if in sight), except when we’re close to mobile communication infrastructure on land. Due to capacity limitations, the included Wi-Fi is limited to browsing and not streaming. Please contact the reception desk if you have any questions related to Wi-Fi usage.
The areas we sail in have poor mobile connections, or in some cases there are none available on shore. Check with your carrier for details.
The working language on board is English. Announcements and written information are also given in German, and may also be given in French and Chinese on selected departures. In order to be able to accommodate lectures in a language other than English, we offer an “in ear” translation into German. Lectures will be streamed into the cabins.
This service is free of charge for all suite guests. There is no self-service laundry for guest. Instead, you will be provided a laundry form that you need to fill out. Prices are listed on this form.
The ship complies with international safety requirements, and is a modern vessel suitable for sailing in the respective destinations, including icy waters.
All guests will be instructed in safety procedures and the use and location of the safety equipment before departure. There is a Safety Notice posted on the inside of the cabin door which we encourage all guests to read carefully.
During the sailing, special safety regulations will apply on landings with the Expedition boats. Please follow the instructions given by the Expedition Leader and crew/staff. Special lifejackets for use during landings will be provided to all passengers. A mandatory briefing regarding the safety guidelines will also be given.
You can hand in your mail at the reception, and for the cost of stamps we will forward the post in every port where possible. The time needed for delivery of mail may be relatively long. Hurtigruten Expeditions accepts no responsibility for lost mail.
On board, we serve a delicious breakfast, lunch, and dinner, all in accordance with your daily programme. Mealtimes will be announced in the daily programme. Due to Covid Regulations, we have limited Capacity in the Restaurants and we are working with time slots. We are asking kindly all guests to book their time slots with the Headwaiter. Please provide information regarding special requests for seating arrangements and dietary requirements to your sales office/travel agent before your cruise.
Seasickness pills are available in reception. If you are prone to seasickness, it is recommended that you bring pills that you are familiar with. You may also buy “sea bands” on board.
Hurtigruten complies with the ISPS-regulations (International Ship and Port Security System) where all luggage is subject to X-ray/metal detector inspection upon arrival at the port facility or ship. The ISPS regulations also include hand baggage scans in all ports of call throughout the course of the cruise.
Prohibited Items List:
Illegal drugs, narcotics and illegal substances
All firearms including replicas imitations, non-firing weapons, starting pistols and their components (including but not limited to the following items: Guns, operational or replicas, ammunition of all types, BB Guns, Compressed Air Guns, including Paint Ball Guns, Flare Guns, Gun Lighters, Gun / Firearms Parts, Pellet Guns, Spear Guns, Starter Pistols, Realistic Replicas of Firearms)
All Explosives and replicas (including, but are not limited to, the following items: Blasting Caps, Dynamite, Fireworks, Pyrotechnics, Hand Grenades, Plastic Explosives, Bomb Making Components, Gun Powder)
Pointed weapons and sharp objects (including, but not limited to, the following items: throwing stars, flick- or gravity knifes, daggers, knifes or scissors with blade longer than 7 cm (including folding pocket knives), open razors, Spears or Spears gun, archery equipment, crossbows, crossbow bolts and long bow arrows, sabers, swords, Skean Dhus or Kirpans, axes)
Blunt weapons (including, but not limited to the following items: knuckle dusters, brass knuckles, clubs, coshes, batons, flails or nunchaku and other items adapted or intended for use as an offensive weapon)
Restraining Devices (including, but not limited to the following items: handcuffs, leg or head restraining straps)
High voltage stun devices and items containing incapacitating substances (including, but not limited to the following items: tasers, gas guns, tear gas spray, mace, phosphorus, acid and other dangerous chemicals that could be used to maim or disable, poison)
Flammable substances unless carried in limited quantities (including, but not limited to the following items: petrol, methylated spirits, lighter fuel, paints, thinners, large batteries etc.)
Candles or incense
Compressed gas tanks, bottles, cylinders (including, but not limited to the following items: dive tanks, propane tanks, large aerosol cans)
Items containing heating elements (including, but not limited to the following items: Immersion Heaters, Heating blankets, infrared heaters, flat irons, water heaters, coffee machines, etc.)
Remote-controlled or independent flying devices (including, but not limited to the following items: drones, toys, kites of any kind)
Self-balancing hover boards, air wheels, scooters, Segway’s
Emergency Position Indicating Radio Beacons (EPIRB), ham radios, satellite phones, transformers, laser and laser pointers, signaling jamming devices
The above list is not exhaustive. The SSO/Captain are authorised to make a professional judgment as to the legality of any item declared, detected or discovered on board.
In our on-board shop you can buy clothing suitable for expedition cruises. Our Expedition Team will be happy to give you expert advice on how to dress properly according to the destinations. We offer a great range of both warm and practical clothing, and we focus on fabrics with natural fibres. We also offer souvenirs, handicrafts, and postcards, in addition to a small selection of soap, toothpaste, and other personal effects.
We offer a rich and varied program of optional shore excursions. We offer included excursions at many ports that can be reserved for no additional charge. In many cases, the included excursion can be combined with other optional excursions. Most excursions can be pre-booked, but may also be bookable onboard if there is enough capacity.
We advise that you book well in advance to avoid disappointment when the excursion is fully booked. Please note that registration is binding. Once on board, the expedition team will advise you of booking deadlines for excursions that are still available. Our excursions have English-speaking guides, unless stated otherwise. Other languages cannot be guaranteed, unless otherwise specified. Excursions are subject to change and possible cancellation due to weather conditions. They are also subject to a sufficient number of participants.
All expedition shore landings and small-boat cruising during our time in Antarctica are included the program. Along with the optional excursions available to book, the expedition team also arranges a variety of activities during the cruise. These vary according to location and season, but may include hiking, small-boat cruising, kayaking, snowshoeing, or camping. A limited number of kayaking slots are available for booking prior to select cruises, but all other activities are booked on board and subject to availability.
Guests are respectfully reminded that only our stable expedition boats enable both water-based exploration and safe landings in otherwise inaccessible areas. You will need to be fairly agile to board these, but there is otherwise no need to worry about travelling in them. The crew will show you what to do and as long as you follow their instructions, after a few times it will become second nature. On all landings in expedition boats, guests are expected to wear proper footwear. For additional information about the footwear, see separate point “Equipment loans”. Landing operations depend on favourable conditions.
On board, smoking is only permitted in designated areas on outside decks. Smoking is not permitted in cabins or private balconies. Throwing cigarette butts overboard is strictly prohibited. A cleaning charge of approximately EUR 150 will be applied for smoking in your non-smoking cabin to cover the cost of cleaning the linen and curtains and thus return it to a non-smoking standard. E-Cigarettes, according to Norwegian law, are the equivalent to tobacco cigarettes and are therefore only permitted in the designated smoking areas.
Smoking is prohibited when the ship is refueling. Announcements will be made on board accordingly.
Smoking is not allowed during nature landings in AECO and IAATO areas, except for city landings.
If you have special requests (e.g. dietary or medical), please inform us as soon as possible, and no later than 8 weeks prior to your cruise departure. We will do our best to meet such requests but cannot guarantee to do so, and under no circumstance will any such request be accepted by us so as to form part of a contractual agreement.
À la carte dining option
On the ships which have a Lindstrøm restaurant, suite guests are offered the chance to dine here. Reservations must be made on board and are offered upon availability.
On the ships which have an à la Carte restaurant, suite guests are offered a high-end breakfast, served at the table. Not available on embarkation day.
An exclusive check-in area is available for suite guests, where they may meet and greet some of the ship officers.
We offer a takeaway service on some of the ships from our Fredheim restaurant, 7.30 to 8.30 for breakfast and then from 12.00 noon until 21.00hrs for our all day dining from the Fredheim menu, available on your TV screen and you can order by phone.
On embarkation day, the suite guests will find a carabiner watch, a bottle of champagne and a welcome greeting from the captain in their suite after check-in.
Suite guests will receive a daily turn-down service, including fresh towels and chocolate or similar on the pillow.
This service is free of charge for all suite guests. There is no self-service laundry for guest. Instead, you will be provided a laundry form that you need to fill out. Prices are listed on this form.
Minibar is available in Suite Cabins and will be replenished on a daily base. The first replenishment is included.
We kindly remind you to take care when walking on board the ship while at sea, especially when venturing out on deck, observing the signs for warnings of wet and slippery decks. Be aware the doors toward the outer deck are potentially dangerous in windy conditions. Please adhere to the signs and announcements when it is not advised to go outside. While walking inside, hold on to railings but not to door frames, to avoid injury.
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- Life on Board MS Roald Amundsen
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