Face masks onboard
You’re required to wear a face mask in indoor public areas, except when you’re sitting down for eating and drinking. Face masks may be removed outside on deck if physical distancing is possible. Policies may vary by destination, in line with local requirements.
Only medical-grade face masks or FFP2, KN95 and N95 face masks are allowed on board. We will not accept fabric masks, homemade masks, face shields or visors.
We plan to sail with a reduced passenger capacity to enable greater physical distancing onboard. We have also reduced the guest capacities of public spaces like our restaurants and lecture halls so that all guests can enjoy our services and activities comfortably.
Cleaning and hygiene
We’ve enhanced our standard practices with additional cleaning protocols to reduce the risk of COVID-19 and other infectious diseases.
All public spaces are regularly cleaned and disinfected throughout the day, and hand sanitizer is available throughout the ship. We have increased the frequency of all cleaning procedures, especially for high-touch areas.
Guest cabins are cleaned and disinfected daily. Our housekeeping staff are equipped with Personal Protective Equipment (PPE) and are trained in new methods to reduce the risk of COVID-19.
Expedition lectures and activities
One of the highlights of a Hurtigruten Expedition is the wide array of expedition activities we provide onboard, from lectures to activities in our Science Center. To avoid large gatherings, all lectures in the first five days of your expedition cruise will be streamed to your cabin. You’ll still receive the same great insight from our team of experts, but the talks will no longer take place in person.
We’ve introduced enhanced cleaning and disinfection measures for public areas such as our Science Center. Hand sanitizer will be available and touch points are regularly cleaned.
We’ve made adjustments to our food and beverage services to reduce the risk of COVID-19.
We’re reducing seating capacity and extending opening hours in our restaurants to facilitate increased distances between tables. Our new reservation system for restaurants lowers wait times. Guests can expect hand sanitizer dispensers and a temperature check with a contactless temperature scanner at restaurant entrances
We have adapted menus and services to offer individual dishes rather than self-service buffets. We also provide a “takeaway service” for guests who wish to dine in their cabin.
Our Explorer Lounge and pool bars, where applicable, will be operating via table service only.
Hotel and wellness facilities
Our pool, spa, gym and other wellness facilities will be open on all ships where they’re available. Use of these facilities and certain services may be limited.
We’ve introduced new procedures in these spaces, including enhanced cleaning and disinfection and limited guest capacity. In some cases, you’ll need to make a reservation in advance.
Our expedition ships feature a small onboard hospital available at all hours. Every ship has a medical team with a doctor and at least one nurse, supported 24/7 by dedicated land-based experts. Our medical staff can conduct a rapid COVID-19 test onboard and are trained in outbreak prevention and response.
You may be required to be tested on board during the cruise. For sailings in Antarctica, all guests are tested on day 4 of the expedition cruise with a PCR test.
Additional testing may be required if a positive case is detected during your cruise.
Positive cases, isolation and quarantine
Guests are requested to self-isolate in their cabin and call reception immediately if they experience any COVID-19 symptoms, including cough, shortness of breath, difficulty breathing, fever or chills, new loss of taste or smell, vomiting or diarrhoea. Our medical staff will conduct a rapid COVID-19 test on board. If required, we have robust procedures in place for outbreak prevention and response.
Because the COVID-19 pandemic is developing, we are assessing our procedures for isolation and quarantine. Our procedures are based on local legislation, medical advice and risk assessments. The isolation and quarantine periods may be reduced or removed. Currently, we operate with the following standards:
Positive cases will be isolated, normally in isolation cabins. These are normal cabins but are situated in an area where access is limited for other guests. The isolation period may be ended with a negative antigen test on day 7. If the test is positive, the isolation may be extended to 9 days. For sailings in Europe, you may also disembark at your own expense.
Close contacts may be subject to testing or quarantine in the cabin and testing. The requirements depend on the area of the sailing.
If you travel on a European sailing and you share cabin with a positive passenger, you must stay in quarantine in your cabin for three day and undergo testing. Other close contacts who have a booster vaccine dose will not be required to quarantine but will be subject to testing.
If you travel to Antarctica, you must stay in quarantine for three days and undergo testing.