Frequently Asked Questions - Onboard
Frequently Asked Questions regarding onboard safety.
Will guests be required to wear face masks onboard?
At this time, face masks will be required for guests and for crew in several situations during your cruise. Guests and crew are required to wear face masks in public areas indoors, except when eating and drinking. Outdoors on deck, face masks may be removed if physical distancing is possible.
We will continuously evaluate our policies for face masks, as our overall health and safety procedures evolve. Policies may vary by destination, in line with local requirements.
Only medical-grade face masks or FFP2, KN95 and N95 face masks are allowed onboard. We will not accept fabric, homemade, face shields or visors.
Is passenger capacity reduced onboard?
Hurtigruten Expeditions operates relatively small ships. In regular operation, our largest ships have a maximum capacity of around 530 guests. At this time, we are operating with reduced capacity on all of our ships to enable more physical distancing onboard.
Capacity restrictions vary based on ship and may vary by sailing as we adjust our policies for regional requirements.
How will physical distancing be facilitated onboard?
We plan to sail with reduced passenger capacity and have also reduced the capacities of public spaces like our restaurants and lecture halls, to limit the number of people at one time.
How will meals and drinks be served?
We’ve made several adjustments to our regular Food & Beverage service to reduce the risk of COVID-19 while ensuring our guests can enjoy our delicious meals onboard. We’ll continue to update these services and procedures as our overall health and safety procedures evolve.
New procedures include:
Reduced seating capacity and extended opening hours in our restaurants to enable greater distance between tables
New reservation system to minimize queuing
Adapted our menus and services to serve individual dishes instead of self-service buffets
“Takeaway” service for guests who wish to dine in their own cabin
Our Explorer Lounge and pool bars (where applicable) will be open, with table service only.
At restaurant entrances, guests can expect hand sanitizer and a temperature check with a contactless temperature scanner. As always, our kitchens follow the highest standards of hygiene and quality. Touchpoints in our restaurants and kitchens are frequently cleaned and disinfected.
Will pool, spa, gym, and wellness facilities be open onboard?
We plan to have these facilities open on all ships where they are available. Use of these facilities and certain services may be limited.
New procedures have been introduced in these spaces, including enhanced cleaning and disinfection procedures and limits to capacities. In some cases, guests will need to book reservations in advance to reduce queuing and maintain physical distancing.
Will the Science Center, lectures, and onboard expedition activities be available?
We plan to offer our standard onboard expedition activities, including our Science Center and lectures.
New procedures have been introduced in these public spaces, including enhanced cleaning and disinfection procedures and limits to capacities in areas like our lecture halls. Hand sanitizer will be available and touchpoints regularly cleaned.
Lecture hall seating capacities have been adjusted and on some ships we offer streaming of lectures to guest cabins.
What kind of cleaning routines are practiced onboard?
We have enhanced our standard practices with additional cleaning protocols to prevent the spread of COVID-19, based on the latest medical and scientific advice and technology.
All public spaces are regularly cleaned and disinfected throughout the day. We have increased the frequency of all cleaning procedures, especially for high-touch areas.
Guest cabins are cleaned and disinfected daily. Our housekeeping staff are equipped with PPE and trained in new protocols to reduce the risk of COVID-19.
What kind of medical services are available onboard?
Our expedition cruises sail with a small onboard hospital available any time of the day. Every ship has a medical team with a doctor and at least one nurse, supported 24/7 by dedicated land-based experts. Our medical staff are able to conduct a rapid COVID-19 test onboard and are trained in outbreak prevention and response.