When Plans Change
Travel plans can change – find information below on how to be prepared
What you can expect from Hurtigruten
Timely information: we notify you of delays or cancellations and provide updates as details evolve.
Operational support: we arrange alternatives such as transport, accommodation, and meals when appropriate.
Alternative delivery or compensation: if we cannot fulfill key parts of your package, we offer equivalent alternatives at no extra cost. If alternatives differ in quality, you may be entitled to a refund, price reduction, or compensation.
24/7 emergency contact: a dedicated contact point is available during your journey.
Quick steps during a disruption
Keep your mobile device charged and available
Read all updates carefully
Reach out if needed & keep receipts
Verify your contact information
Consult your travel insurance provider
Guest Responsibilities
To ensure smooth handling of any disruptions and claims, and to support your own rights, each guest should:
Make sure that all your important documents are up to date and to carry all those on you including passport, visas, health papers, and medications.
Bring enough necessary medication with you for the duration of your travels and extra in-case of delays.
Have valid travel insurance covering the entire duration of your travels. Make sure your insurance covers any additional activities, such as excursions.
Keep all your contact details up to date with Hurtigruten and any airlines.
Have your travel insurance details handy.
Dress for local weather conditions and planned activities.
Report any issues, concerns, or disruptions to our crew right away.
Follow safety information, crew instructions, port and immigration rules for safe travels.
Inform us in advance of any allergies or medical conditions we should know about.
Tips
Pack a small essentials kit (medication, chargers, snacks) to stay comfortable in case of plan changes.
Keep essential contacts handy: Hurtigruten contacts, airline customer service and your travel insurance numbers.
Download any necessary apps, such as airline apps, Hurtigruten app for notifications while on board, other transport apps. Sign up to receive notifications while traveling.
Save offline copies of your tickets, itineraries, boarding passes, and vouchers for access in remote areas.
Immediate assistance
Below are the contacts for our Operational Support team. We are here to assist 24/7 in case of delays or travel interruptions. Please note that after work hours this service is only offered in English.
| Market / Region | Phone |
|---|---|
United Kingdom (UK) | +44 330 818 0418 |
United States / Canada | +1 866 602 5340 |
Asia-Pacific (APAC) | +61 3 8372 0013 |
Norway (NO) | +47 37 71 57 08 |
Sweden (SE) | +46 10 13 89 408 |
Denmark (DK) | +45 89 88 55 91 |
Germany (DE) | +49 40 636 980 02 |
France (FR) | +33 1 82 88 01 82 |
Latest Sailing Updates
For any urgent messages/notices, up-to-date sailing information, and port information, you can visit our Sailing Plan link.
FAQ's
For any flight related issues please see a detailed list of suggestions on our Travel to Norway page
Under EU package travel rules, we will evaluate claims for consequential travel costs on a casebycase basis when they arise directly from a failure to provide the travel services as agreed. To make a claim, you must submit all relevant supporting documents (receipts, tickets, etc.) via our feedback or claim form. We also strongly recommend that you check whether your travel insurance covers these additional costs, as many policies do.
For more detailed information, you can review the full text of the EU Package Travel Directive here
Under many package travel regulations, we will evaluate claims for any additional or consequential travel costs on a case-by-case basis, when these costs arise directly from a failure to provide the travel services agreed. Please check your local travel regulations and travel insurance. To make a claim, you must submit all relevant supporting documents (receipts, tickets, etc.) via our feedback or claim form. We strongly recommend that you check with your travel insurance to see if any of these additional costs will be covered as many policies do.
Please note that not all travel disruptions are covered by package travel regulations (e.g. force majeure) and should be requested to be covered through your personal travel insurance.
The resolution time for disruptions varies based on the complexity of the incident and the specific circumstances involved. We are committed to thoroughly reviewing each case to ensure a fair and accurate outcome. Please understand that some cases may require additional time. Additionally, a significant number of passengers may have been affected, and we may not have been able to reach everyone yet. We appreciate your patience and assure you that we are working diligently to address your concerns.
We understand the importance of timely communication and are actively working on your case. To ensure we can reach you with updates, please verify that we have your correct contact details on file. If you haven't received an acknowledgment or update within the timeframe specified in our initial communication, we encourage you to check your spam or junk email folders. Additionally, please note that in some cases, we may have communicated directly with the travel agency through which you booked your trip. If you booked via an agency, we recommend reaching out to them for any updates. We appreciate your patience and understanding.
We understand the importance of timely communication and are actively working on your case. To ensure we can reach you with updates, please verify that we have your correct contact details on file. If you haven't received an acknowledgment or update within the timeframe specified in our initial communication, we encourage you to check your spam or junk email folders. Additionally, please note that in some cases, we may have communicated directly with the travel agency through which you booked your trip. If you booked via an agency, we recommend reaching out to them for any updates. We appreciate your patience and understanding.