Read our procedures, watch our videos, or browse our FAQ section to better understand our protocols on board
Read our procedures, watch our videos, or browse our FAQ section to better understand our protocols on board
To protect our guests and crew, we must ensure that everyone boarding our ships are negative for COVID-19 and free from infections. Before you can board our ships, it is important that you truthfully confirm that you have no symptoms of COVID-19.
Our medical team conducts rapid COVID-19 tests whenever needed, providing results in just 20 minutes. A Health & Safety Coordinator and a nurse work on board all Original Norwegian Coastal Express sailings.
The crew are there to ensure that your have a smooth sailing experience. To keep everyone safe, we ask each crew member to follow a number of stringent protocols.
Before boarding the ship, all crew members will have their temperature checked. If the scan shows a high temperature, our medical team will conduct a rapid test to check for COVID-19. The result is provided in just 20 minutes.
Whenever embarking or disembarking the ship, we ask everyone to take certain precautions, such as using face masks, undergoing temperature scans, and following thorough hand-washing measures. This applies to both guests and crew. You must also keep a minimum of six feet from other guests.
If you haven’t already sent us an email with the self-declaration Health Declaration Form, please fill it in and submit it to the reception desk. Without a completed form, you can’t board the ship.
We have always followed the highest standards when it comes to cleaning our ships. These processes have been further enhanced with new cleaning protocols to prevent the spread of COVID-19.
The latest scientific technologies to eliminate COVID-19 are used on all of our ships. Cabins and public areas are disinfected through the electrostatic spraying of BarrierTech™, a disinfectant with a documented effect against the virus.
All public areas are frequently disinfected with this solution, a method approved by the Norwegian Medicines Agency. This product provides long-term protection and is 99.999% effective against most bacteria and viruses. It’s a non-alcoholic, pH-neutral and non-flammable solution that is safe for you and the environment.
We’ve put down floor markings, increased in-cabin services, and adjusted how we operate to provide more space for you when you’re on board.
We have added floor markings throughout our ships and are operating with a reduced number of guests on board to help our passengers keep a safe distance from one other.
We have reduced the seating capacity in our restaurants, and you’ll need to make a reservation. Alternatively, you can take advantage of our takeout service and eat in the comfort of your own cabin.
The fitness center, sauna and hot tub facilities (for applicable ships) will be open for a maximum of 2 people at a time. With more than 50 passengers onboard, a registration form will be available from Reception.
Social distancing measures have been introduced on all our cruises. Our crew members wear face masks in all public areas, when preparing meals in the galleys, and when cleaning your cabin. Guests must also wear face masks in all public areas of the ship, including out on deck, when social distancing is not possible. . Face masks are required in all situations where social distancing is not possible. Guests must follow the face mask requirements in force at the time of travel.
Guests must wear a face mask during embarkation and disembarkation. In any other place or situation that doesn’t allow for proper social distancing, please wear a face mask, especially when visiting local communities along the coast.
We have placed floor markings throughout the ship to indicate recommended social distances, helping you keep a minimum of six feet from others.
Enjoying the delicious food on board is a big part of your experience sailing with us, so we’ve reorganized our restaurants to ensure that you’ll be able to stay safe while dining.
We offer more seating sessions for every meal so we’re able to maintain the recommended distance between tables. We also serve individual dishes instead of self-service buffets. You must book a table in advance through our reservation system.
We ask you to arrive for your meal at the agreed-upon time to minimize lines, and to use the floor markings to keep a safe distance from other guests.
We will take your temperature at the restaurant entrance with a contactless scanner and you will be required to use the hand sanitizer placed by the entrance before entering the restaurant.
All purchases are made using your touch-free cruise card to limit common points of touch.
Our kitchens follow the highest standards of hygiene and quality. All utensils, cutlery, and dinnerware are cleaned and disinfected between uses, as well as all common points of touch, such as counters and doors.
If you prefer to eat in the privacy of your cabin, we offer takeout for all meals. All menus are available through your smartphone and you can pick up your order in the restaurants. This service is available every day from 7 a.m. to 10 p.m.
We work closely with our local excursion partners to make sure that our excursions are always in line with national and industry COVID-19 safety guidelines. We require all our excursion partners to follow the strictest COVID-19 safety measures in order to offer excursions for our guests.
Some excursions may be adjusted from their original descriptions to comply with current COVID-19 safety requirements. This could mean a reduced group size or limited entry in certain places. Excursions may be cancelled if necessary COVID-19 safety measures are not in place.
All transfer buses are disinfected between each trip. All equipment provided is also disinfected between uses.
Guests, staff, and bus drivers must wear face masks at all times during shore excursions.
Our current Health & Safety protocols are designed to keep you safe. We follow government guidelines and continually adjust our policies as rules and guidelines evolve over time. All protocols are subject to change.
Our Original Norwegian Coastal Express ships have a nurse and a dedicated Health & Safety Coordinator on board. This team is always available when you are traveling with us. We are never far from land when sailing the Norwegian coastline and can quickly access the many onshore health services and hospitals, if need be.
It’s our responsibility to ensure that our guests and crew members are protected against COVID-19 when traveling with us. Therefore, if you develop COVID-19 symptoms during the cruise, please self-isolate in your cabin and alert the reception desk immediately. Our medical team will come to your cabin to conduct a rapid COVID-19 test and you’ll receive your result in just 20 minutes. The sooner you inform us, the faster we can act to contain a possible spread.
If the result is positive, we will immediately carry out the tracking and testing protocols, in full cooperation with local authorities. To prevent the virus from spreading to others, you will need to self-isolate in your cabin. We’ll continue to do our utmost to make your stay as comfortable as possible. The ventilation systems in our ships do not recycle air, eliminating the airborne transmission of viruses.
Due to the latest easing of restrictions for the Coastal Express voyages as of 1 June 2021, the following changes have been implemented:
If you plan to travel and are uncertain if you are healthy, please check your health condition with a physician first and take a Covid-19 test. Please avoid traveling if you suspect that you might be sick.
Before you are allowed onboard you must fill in a self-assessment form. You need to truthfully answer a set of questions about your Covid-19 history.
At boarding, we test all guests' temperatures with a contactless scanner. The same happens at the restaurant entrances. To travel with us, you must agree to have your temperature checked.
There is, at all times, a medical team on board. The entire crew will be monitoring Covid-19 measures and will keep tight control of safety protocols throughout the ship. A Nurse is also working onboard to secure your safety.
Only passengers with symptoms will be tested if needed. The crew will continue to be tested regardless of symptoms.
If you have symptoms while travelling with us, please isolate in your cabin and notify reception. The medical team will come to your cabin to conduct an on-the-spot, rapid-result Covid-19 test.
There are floor markings to indicate advised distance. Our crew will help administrate social distancing at the time of boarding and leaving the ship.
Yes, you may travel without booking a cabin on port-to-port voyages during the day.
You need to book a cabin if you are on the ship between 23:00 and 06:00.
You will need to book your travel in advance. Due to health prevention plans, we don´t allow any walk-ins at the moments.
The gym, hot tubs, pool, and sauna are closed.
Wear a face mask in all public areas inside - except when seated in our restaurants.
Outside on deck, you will also need to wear a face mask for the time being.
We survey the health situation on board closely. Please contact our onboard crew to get the current status and regulations.
We’re extending the hours restaurants will be open and introducing all-day dining options. A reservation system will help us regulate the number of guests who attend each seating. This means you can socially distance, enjoy delicious food, and still receive a high standard of service from us. We don’t anticipate our guests having to deal with long waits at our restaurants.
Yes, unless the guest is seated at their table, he or she must be wearing a face mask.
Easing of restrictions for Norwegian Coastal Express voyages as of 1 June 2021
You may visit local communities and stroll around freely, except when local restrictions are enforced. If there is a virus outbreak in a harbour, you will not be able to visit.
Please wear a face mask. When visiting local communities in these challenging times, we ask you to always wear a face mask and follow the local protocol for infection control. We are taking all precautions needed to avoid viruses entering the ship so that you can relax and be safe when you sail with us.
No. At this time, visitors aren’t allowed on board
We have available rapid diagnosis tests for Covid-19 on all ships. Tests are performed by our medical crew if the need should arise. A nurse is working onboard all Norwegian Coastal Express sailings.
Please stay in your cabin and immediately notify the reception desk. A medical team member will come to your cabin to evaluate your condition. If you have symptoms consistent with COVID-19, the medical team will administer a rapid COVID-19 test.
There are many hospitals along the Norwegian coastline. We are never far from land and access to the onshore health service. In emergency situations we will sail to the nearest harbour providing medical assistance, or a helicopter might be dispatched to take you to the nearest hospital.
Yes, if a Covid-19 infection is verified on board, all guests will be informed. If this happen we might introduce more restrictions onboard to avoid spread of the virus. Restrictions will be decided in close contact with national health authorities.
Crew members need to fill out a self-declaration form and must be healthy to enter the ship. We have rapid tests onboard all our ships, providing test results in 20 minutes. We will always follow the Norwegian Government´s guidelines to keep everyone safe.
If a crew member starts to feel unwell, s/he is isolated and tested for Covid-19. If the crew member tests positive, s/he will be staying isolated in a cabin set aside expressly for this use. We conduct a special test program for our crew, to secure everyone´s safety.
Yes, we sail with reduced capacity. As long as social distancing is recommended as a preventive measure towards an ongoing global pandemic we will operate with restricted passenger capacity. We have a variety of ships of different sizes, so the precise numbers of fellow guests will vary from ship to ship. This will enable you to keep a reasonable and respectful distance from others. There will be even more room on our already spacious ships.
Please practice social distancing and wear a face mask in all public areas, except when seated in our restaurants. For situations on deck where social distancing isn’t possible, please wear a face mask. Please wash and disinfect your hands frequently. If you have any COVID-19 symptoms, please isolate in your cabin and call reception immediately.
Info screens are placed around the ship, where important safety info will be shared. You can also call reception from your cabin 24/7.
You may ask our staff at the reception or any member of our crew. They’ll be able to direct you or notify someone to assist you. You can also call the reception using the phone in your cabin.
The ship is cleaned and disinfected on each turn-around and all cabins are cleaned and disinfected between use.
We use a cleaning agent proven to eliminate viruses on all touchpoints. We use electrostatic cleaning with strong disinfectants in all areas of the ship frequently. All public spaces are disinfected with fogging, proven to eliminate virus.
We do regular checks of our heating, ventilation and air conditioning ventilator systems (HVAC). We continuously survey the quality of the drinking water onboard.
External partners are hired to conduct announced and unannounced hygiene inspections on all our ships.
No air is circulated between cabins in our ships. Cabin-to-cabin transmission of air is not possible.