An aircraft that takes off with people who are going on great new adventures.

Airline and airport delays and cancellations

Flying to Norway is one of the most convenient and efficient ways to get to your port of embarkation. Of course, sometimes flights are delayed or even canceled. However, you can rest assured that we are here to help if disruptions do occur. Learn how we assist our guests with this handy FAQ.

Frequently asked questions

Please go to the airport as planned. If you have multiple flights to your destination and the first leg is delayed, please board the flight. Your connecting flight might also be delayed.

If you miss a connecting flight, head to the airline’s service desk at the connecting airport and ask for a new flight to your destination. Often, the airline has already rebooked you.

Please ask the service desk at the airport for an earlier flight if your new departure time will cause you to miss the ship’s departure. You should arrive at the airport closest to your departure port at least 90 minutes before the ship departs. If this is not possible, please contact us for further arrangements.

Please check your booking on the airline’s website using the reference number from the airline.
If you booked your flights through us, you will find this reference (i.e., A1B2C3) in your travel documents. You may have already been rebooked on an alternative flight. If you have been rebooked automatically, please check that your new flight arrives in time to embark the ship. You should arrive at the airport closest to your ship’s departure port at least 90 minutes before the ship departs. Please contact us if you have not been automatically rebooked or if your new flight times mean you cannot embark the ship on time.

Please contact the airline’s service desk at the airport. The airline should offer you new flights, and if necessary, a hotel stay. If you receive new flight times, please check if you will arrive at the airport closest to the ship’s departure port at least 90 minutes before the ship departs. Please contact us if the service desk at the airport is not able to help you or the new flight times are too late to make it on board the ship.

Please check when the next available transfer departs and take that one. If there are no more transfers that day or if the last transfer will not get you to the ship’s departure port on time, please take a taxi. If you are not able to arrive at the port on time, even if you take a taxi, please contact us.

First, you will need to register your missing baggage at the airport or online via the airline’s website. Missing baggage can take time to locate. Therefore, during the registration process, please add all the places where you will stay during your trip, including the ship and any hotels, and the dates you will stay there. The airline will give you a Property Irregularity Report (PIR) receipt for the missing baggage.

Please bring your PIR receipt to our onboard reception if your baggage has not been delivered to you before boarding the ship. Our staff will help you get the bags delivered on board. In the meantime, we will let you know how and where to buy essential items. We will do our utmost to assist you in acquiring medication, but we cannot guarantee success. Therefore, it is highly recommended that you place very important items that you need immediate access to in your carry-on bag.

Please make sure to keep all the receipts for your claim against the airline.

For return flights, you must register your missing baggage at the airport or online via the airline’s website. Your baggage will be delivered to your home address by the airline as soon as possible.